Quality Assurance Lead, Logistics & DC Operations

JD.COM; Rotterdam, Den Haag; On-site; EUR 60,000 - 80,000; Full time

Job summary

JD.COM is seeking a professional in Rotterdam to manage quality across large-scale distribution centers (DC). The role involves formulating quality strategies, establishing systems to monitor service standards, and leading quality incident analyses.

The ideal candidate will be responsible for coordinating quality across departments, ensuring continuous optimization of processes and employee training. Join JD.COM to enhance risk prevention and implement innovative quality management practices.

Responsibilities

• Overall responsibility for quality management of large-scale DC.
• Formulate and implement quality strategies and annual quality goals.
• Establish a cross-departmental quality coordination mechanism.
• Lead the investigation and root cause analysis of quality incidents.
• Analyze operational data and customer feedback.

Job description

JD.COM is seeking a professional in Rotterdam to manage quality across large-scale distribution centers (DC). The role involves formulating quality strategies, establishing systems to monitor service standards, and leading quality incident analyses.

The ideal candidate will be responsible for coordinating quality across departments, ensuring continuous optimization of processes and employee training. Join JD.COM to enhance risk prevention and implement innovative quality management practices.