Quality Control

JD.COM; Rotterdam; On-site; EUR 50,000 - 70,000; Full time

Job summary

A global logistics provider in Rotterdam is looking for a Full-time Operational Analyst to optimize processes and enhance service quality. This role requires monitoring operations, conducting statistical analyses, and facilitating communication across departments. Candidates must have at least 1 year of experience and be proficient in Chinese and English, contributing to efficient operations and continuous improvements.

Qualifications

• At least 1 year of relevant experience.
• Proficiency in both Chinese and English.

Responsibilities

• Monitor and optimize operational processes for service quality.
• Conduct daily monitoring and provide guidance for improvements.
• Generate statistical analysis reports and analyze key metrics.
• Evaluate performance based on KPIs and implement improvements.
• Facilitate communication across departments.

Skills

Operational process optimization

Statistical analysis

KPI evaluation

Cross-departmental communication

Bilingual (Chinese & English)

Job description

Overview

JD.COM Rotterdam, South Holland, Netherlands

JD Logistics is a global provider of technology-driven supply chain and logistics services. Established as a dedicated business group of JD.com in April 2017, JD Logistics serves a wide range of businesses and individual consumers, reaching nearly every corner of China. Continuously expanding its global network, JD Logistics is committed to enhancing global supply chain efficiency and sustainability through cutting-edge technology.

Responsibilities

1. Monitor and optimize various operational processes to enhance product competitiveness and improve end-to-end service quality, while driving the digitalization of quality management systems.
2. Understand business workflows, conduct daily monitoring and data mining, and provide guidance and improvement measures for operational departments.
3. Generate specialized statistical analysis reports based on different needs, perform in-depth analysis of key metrics, identify operational pain points, and ensure smooth operations with continuous optimization.
4. Evaluate performance based on KPIs, identify issues in product design, operational models, workflows, and systems, and collaborate with relevant departments to implement improvements.
5. Facilitate cross-departmental communication to ensure timely dissemination and resolution of relevant information, issues, and exceptions.
6. At least 1 year of relevant experience.
7. Proficiency in both Chinese and English.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• General Business

Industries

• Transportation, Logistics, Supply Chain and Storage