Quality Coordinator Automotive

Senko Advance Co., Ltd.; Netherlands; On-site; EUR 45,000 - 65,000; Full time

Job summary

SENKO Advanced Components, Inc. is seeking a Quality Coordinator Automotive in Ridderkerk, Netherlands, to support the Operations and Sales departments.

The role focuses on coordinating quality claims, performing technical analyses with customers and suppliers, and ensuring timely resolution of issues within automotive logistics. You will act as the first-line support in the Quality Department, driving root-cause analysis, documentation, and communication to all stakeholders while maintaining a

Qualifications

• Requires a bachelor’s degree or related work experience.
• Experience with NetSuite ERP is helpful.
• Experience in distribution or logistics is preferred.

Responsibilities

• Accept quality claims and register them according to standard automotive procedures.
• Keep all parties informed about steps and developments during claim handling.
• Maintain traceback methods to provide history and origin of product, supplier and facility information.
• Conduct first-line analysis to determine if claims can be closed without escalation.
• Provide technical analysis with suppliers to determine cost-effective solutions and communicate outcomes to customers.

Skills

Automotive knowledge

Communication

Self-motivated

Responsibility

Proactivity

Education

Bachelor's degree or related experience

Tools

NetSuite ERP

Job description

We’re looking for a full-time Quality Coordinator Automotive to join our Ridderkerk, Netherlands team.

Division: Automotive

About Senko:

Senko’s Automotive Division specializes in providing comprehensive logistics and supply chain solutions tailored to the unique needs of the automotive industry. From just-in-time delivery and parts distribution to warehousing and international transport, we support manufacturers and suppliers with efficient, reliable, and scalable services. Our deep industry expertise and commitment to precision help ensure seamless operations across the entire supply chain. Whether it’s streamlining inbound logistics or optimizing outbound deliveries, Senko delivers the speed, accuracy, and flexibility the automotive sector demands.

Summary:

The Quality Coordinator Automotive supports the Operations Department and the Sales Department by coordinating and following up all quality claims and issues reported to both departments. He or she acts as the first line of support in the Quality Department. By technical analysis in collaboration with the customer and supplier he or she coordinates the process of issue analysis, solution finding and communicating with all parties in order to close the claim quickly ensuring the satisfaction of all parties involved.

Key Duties and Responsibilities include the following. Other duties may be assigned.

• Accept quality claims (item-related and delivery-related) by acknowledgement and registration according to the standard procedures common in the automotive industry.
• Keep all parties involved and informed about all steps and developments during the quality claim handling.
• Organize and maintain proper traceback methods and procedures to be able to provide all relevant information about the history and origin of the product, the supplier, the production facility and all relevant technical information that can help solve the quality claim.
• Conduct first-line analysis to determine if the quality claim can be closed without escalation to external parties.
• In case the quality claim cannot be closed without escalation provide a thorough technical analysis with our supplier and collaborate with them in order to decide the best cost-effective solution. All steps will be reported back to the customer, and their wishes are taken into consideration when finding the solution.
• Evaluate the party responsible for this issue and get their acknowledgement and cooperation in finding a solution for the claim. Make sure that the financial effects of the claim are in line (or are related) with the responsibility of the party for the claim. (cost control)
• Evaluate the party responsible for this issue and get the suppliers’ acknowledgement and cooperation in finding a solution for the claim. Make sure that the financial effects of the claim are in line (or are related) with the responsibility of the party for the claim. (cost control)
• Make sure that quality related documents can be provided promptly upon request by a business partner.
• Assist the technical information gathering and negotiation related to the OEM business.
• Communicate technical specifications, tolerances, material choices and so on with suppliers and customers to find a specific or tailor-made solution for the OEM business.
• Provide evidence-based quality claim throughput information, tracebacks and status reporting about all closed and pending quality claims over a certain period.
• Technical Knowledge – You have a deep understanding of all products you deal with, such as materials, processes, specifications, applications, documentation, etc. You can find creative solutions that benefit all parties involved, technically and financially.
• Analysis and Organizational Skills – You approach quality problems by analytical thinking, identify the root cause, and propose solutions based on the information available. You focus on time management by completing all tasks promptly while remaining responsive enough to handle competing demands and shifting priorities.
• Pro-active Mindset – You take the initiative to improve or enhance our product or service, avoid problems and develop entrepreneurial opportunities. You demonstrate a sincere positive attitude towards getting things done and find additional responsibilities that may go beyond the scope of your formal job description. You identify key bargaining points for all parties and work effectively towards win-win solutions.
• Effective Communication – By combining interpersonal sensitivity, flexible solution and persuasion skills you can convey your expertise during discussions to find mutually acceptable solutions. While communicating with the logistics company, customers and suppliers you understand their situation. You can support their requirements with win-win solutions based on your communication skills.

Skills:

• Familiar with general automotive supply chain processes
• Able to convey information clearly and effectively
• Self-motivated and disciplined
• Responsible and goal oriented
• Confidence and proactiveness

Qualifications:

• Bachelor’s degree or related work experience
• Experience in NetSuite ERP system is helpful.
• Prior experience in distribution or logistics preferred.

EEO Statement:

SENKO Advanced Components, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religious creed, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law (such as cancer), reproductive health decision making, genetic information , or any other characteristic protected by applicable federal, state, or local laws and ordinances. SENKO Advanced Components, Inc.’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

The Company will endeavor to make a reasonable accommodation of an otherwise qualified applicant or employee related to an individual’s: physical or mental disability; sincerely held religious beliefs and practices; needs as a victim of domestic violence, sex offenses, or stalking; needs related to pregnancy, childbirth, or related medical conditions; and/or any other reason required by applicable law, unless doing so would impose an undue hardship upon the Company’s business operations. Any applicant or employee who needs an accommodation to perform the essential functions of the job should contact the Head of Human Resources to request such an accommodation. The individual should specify what accommodation is needed to perform the job and submit supporting documentation explaining the basis for the requested accommodation, to the extent permitted and in accordance with applicable law. The Company will review and analyze the request, including engaging in an interactive process with the employee or applicant, to identify if such an accommodation can be made. The Company will evaluate requested accommodations, and as appropriate identify other possible accommodations, if any. The individual will be notified of the Company’s decision within a reasonable period. The Company treats all medical information submitted as part of the accommodation process in a confidential manner.

Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of the Head of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact the Head of Human Resources. To ensure our workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.