Customer Quality Manager - Data Center and Electrical Solutions

Eaton Group; Hengelo; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Flexible working solutions

Opportunities for internal promotion

Job summary

Eaton seeks a Customer Quality Manager to lead the Data Center and Electrical Solutions quality interface across the region, including the Netherlands and Germany. You will drive customer escalations, root-cause analysis, and cross-functional problem resolution to deliver measurable improvements.

You will mentor Quality Engineers, collaborate with manufacturing, R&D, and sales, and travel ~30% across the region, spending 1–2 days weekly in Hengelo for site activities.

Qualifications

• Master's degree or higher in Engineering, Electrical Engineering, Electronics, Mechatronics, Industrial Engineering, or a related technical discipline.
• 10+ years in Customer Quality or related fields, with exposure to electrical products or industrial environments.
• Proven experience in customer quality management, complaint resolution, and root-cause analysis.

Responsibilities

• Lead customer quality management for Data Center and ESS with strong executive presence.
• Coach and develop the Quality Engineers team; mentor on 8D, Six Sigma, and auditing.
• Manage escalations, drive cross-functional problem resolution, and deliver measurable business impact.
• Conduct customer-site and supplier audits; maintain relationships with sales and technical support teams.
• Lead problem-solving activities (8D, A3) and drive preventive quality improvements.

Skills

Customer-facing leadership

Problem solving

Cross-functional collaboration

Communication skills

Leadership

Education

M.Sc. in Engineering or related

Tools

8D

A3

Six Sigma

Auditing

Continuous Improvement

Job description

Unlock Your Potential at Eaton: Where Diversity Drives Innovation. No matter where you come from, your aspirations matter to us. We believe in the power of different perspectives, experiences, and backgrounds to ignite innovation and drive success. We're in the business of empowering people, and that includes you. Your journey here is not just about a job; it's about a shared vision for a brighter, more sustainable future.

We are seeking a Customer Quality Manager to join our regional Quality team, supporting our Data Center and Electrical Solutions business across the region.

This role can be based in the Netherlands or Germany, with flexible remote working arrangements. We are also open to candidates who are willing to relocate or who can travel regularly to Hengelo. The successful candidate should be able to spend 1-2 days per week in Hengelo and travel approximately 30% of the time for customer meetings, team coaching, and other business activities across the region. Occasional overnight stays may be required.

In this highly visible role, you will work closely with key customers, manufacturing sites, and cross-functional teams to drive customer quality excellence and support growth within the rapidly expanding Data Center and Electrical Solutions market.

You will act as the primary quality interface for strategic Data Center customers, leading complex customer escalations, driving cross-functional problem resolution, and delivering measurable business impact through customer satisfaction, quality improvement, and operational excellence.

Success in this role requires strong executive presence, customer-facing leadership, and the ability to influence stakeholders across a global matrix organization.

Key Responsibilities

Customer Quality Management - Data Center and Electrical Solutions ESS business

• Manage the quality of the Data Center and Electrical Solutions business business unit through the customer problem-solving process, from FWT through installation to serial life, for a business with a turnover of €400M, growing to €800M, with a team of Quality Engineers.

Quality team and business management

• Responsible for delivering the quality objectives across the Data Center and ESS business unit: problem solving, problem prevention, and customer satisfaction.
• Monitor the quality levels achieved in projects after FWT.
• Lead, manage, and develop the team of Quality Engineers. Act as a role model.
• Provide coaching and mentoring on Problem Solving (8D), Quality Management (Six Sigma), Auditing, Continuous Improvement, etc., in collaboration with factory and R&D teams.

Business and process development

• Participate in the business growth of Eaton's Data Center and ESS by deploying quality capacity expansion.
• Develop key quality processes: problem solving, information flow, and quality systems.
• Capture lessons learned across the regional scope and leverage them to build a quality culture.
• Lead quality process assessments and development initiatives.
• Mentor project team participants on quality tools and methods to promote offer robustness and customer satisfaction.
• Participate in best-practice sharing within the quality team and across the organization.

Customer satisfaction

• Lead and participate in assigned customer-site and supplier audits.
• Maintain regular contact and relationships with the Sales and Technical Support teams in sales offices.
• Maintain direct contact with customers to understand their needs, applications, and expectations.
• Participate in customer visits when required.
• Contribute to achieving zero safety-related issues, maximizing customer satisfaction, and fulfilling project goals in terms of quality, cost, and lead time.
• Participate in FAT, FAI, FWT activities and customer audits when required.
• Contribute to the definition of customer quality requirements.
• Ensure the Voice of the Customer is captured and followed throughout the organization.

Problem solving, incident management and root cause analysis

• Resolve customer issues in a timely manner based on prioritization criteria (issue type, customer criticality, and commercial context).
• Use 8D, A3, and other problem-solving techniques.
• Lead problem resolution from the beginning by assuming ownership, driving the 8D process, leading cross-functional teams, communicating with customers, and implementing improvements in Eaton products and processes.
• Carry out and lead analyses, including internal laboratory analysis, customer-site analysis, and supplier analysis.
• Prepare reports to communicate root-cause findings and action plans to sales offices and customers.

Preventive and proactive quality

• Ensure problem prevention and sustained quality improvement by addressing identified root causes.
• Capture lessons learned following problem-solving activities and leverage them to strengthen the quality culture.

Contact points

Customers, Country Sales Offices, Product Management, R&D, Manufacturing Plants, Suppliers.

Key KPIs

Customer Satisfaction, Response Lead Time, Report Quality, Failure and Warranty Rates, CONC.

Qualifications

• M.Sc. degree in Engineering, Electrical Engineering, Electronics, Mechatronics, Industrial Engineering, or a related technical discipline.
• Minimum of 10 years of professional experience in Customer Quality, Quality Management, Electrical Products, or Product Engineering environments.
• Proven experience in customer quality management, customer complaint resolution, and root-cause analysis processes.
• Strong knowledge of quality methodologies and tools, including 8D, A3, Six Sigma, auditing, and continuous improvement.
• Experience leading cross-functional teams within complex, international matrix organizations.
• Strong customer-facing experience, with the ability to manage escalations and build long-term customer relationships.
• Excellent interpersonal, communication, and presentation skills.
• Ability to communicate effectively with customers, sales offices, senior management, and international stakeholders.
• Demonstrated leadership capabilities, with experience coaching, mentoring, and developing teams.
• Strong customer advocacy mindset, with a high sense of urgency in addressing critical customer issues and acting as a role model for customer‑centric ways of working.
• Fluent English, both written and spoken (must‑have).
• Experience in the electrical industry, energy sector, or industrial products environment is highly desirable.

What we offer

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• Flexible working solutions
• We make your aspirations matter – Eaton encourages internal promotion, whenever possible
• We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.
• We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.