Technical Support Engineer (Debugging, Log Analysis, Integrations) for NATO with security clearance

WLG; Den Haag; On-site; EUR 42,000 - 65,000; Full time

Job summary

WLG in The Hague is seeking a support engineer for the software solutions its users depend on, diagnosing issues, configuring systems, and communicating needs to the development team. The role is on-site with a share of the immediate on-call rota.

You will troubleshoot across software, hardware and integrations, support day-to-day applications, and contribute to solution architecture while ensuring security and proper interfaces for cloud or on-prem deployments.

Qualifications

• Real diagnostic ability across software, hardware and integrations; debugging and log analysis habits.
• Experience of a cloud platform and working knowledge of APIs and basic integration techniques.
• Ability to coordinate resolutions across multiple teams and communicate effectively to stakeholders.
• Customer-facing background and ITIL training.
• Desirable: software design, Agile delivery, on-site installation in a military environment.

Responsibilities

• Resolve issues across software, hardware and integrations and get to root cause.
• Maintain applications daily, performance statistics, and deployment activity around releases.
• Contribute to solution architecture, weigh cost/performance/scalability, and document decisions.
• Specify cloud or on-prem components and interfaces with security in mind.
• Elicit and document requirements for well-bounded subject areas.
• Plan and track development work and inform stakeholders.
• Participate in on-call rotation for second-line support.

Skills

Diagnostic ability

Cloud platform experience

API knowledge

Customer-facing experience

ITIL training

Job description

The interesting problems are the ones that only appear in production. A multinational defence service line in The Hague needs a support engineer for the software solutions its users depend on: diagnosing what has gone wrong, configuring what needs configuring, and telling the development side what they need to hear. On site, with a share of the immediate on-call rota.

What You Would Be Doing

• Resolving technical issues across software, hardware and the integrations between them, and getting to the actual root cause
• Supporting the applications day to day - agreed maintenance, performance statistics, and the deployment activity around releases
• Contributing to solution architecture in your area: weighing alternatives on cost, performance and scalability, and documenting the decisions that matter
• Specifying cloud or on-premises components and interfaces so they can be designed in detail, in line with the wider architecture and its security requirements
• Helping elicit and document requirements for well-bounded subject areas, and keeping the baseline honest
• Planning and tracking development activity, keeping stakeholders aware of what is needed, and reporting progress
• Taking your turn on the immediate on-call rota for second-line response

What you would bring

• Real diagnostic ability across software, hardware and integrations, with debugging and log analysis as habits
• Experience of a cloud platform, and working knowledge of APIs and basic integration techniques
• The organisation to run a support effort: tracking resolutions and talking to several teams until something is actually fixed
• A customer-facing background - technical support, service desk or similar - and ITIL training
• Welcome extras: software design, implementation and testing; the languages and patterns that go with it; agile delivery; on-site installation in a military environment

Why this one is worth a look

It sits between operations and engineering, so you see both, and it runs from a standing framework rather than a one-off project.