Technical Support Engineer (Debugging, Log Analysis, Integrations) for NATO with security clearance

Wlgroup; Den Haag; On-site; EUR 50,000 - 75,000; Full time

Job summary

Wlgroup in The Hague is seeking a dedicated support engineer to diagnose and fix issues across software, hardware, and integrations, ensuring root causes are understood and resolved. You will support daily operations, monitor performance, and assist with releases and deployments in a security-conscious setup.

The role requires cloud experience, API know-how, and a customer-facing background. On-site installation and participation in the on-call rota are part of the responsibilities, with

Qualifications

• Real diagnostic ability across software, hardware and integrations.
• Experience of a cloud platform, and working knowledge of APIs and basic integration techniques.
• The organisation to run a support effort: tracking resolutions and talking to several teams until something is actually fixed.
• A customer-facing background - technical support, service desk or similar.
• Welcome extras: software design, implementation and testing; the languages and patterns that go with it; agile delivery; on-site installation in a military environment.

Responsibilities

• Resolving technical issues across software, hardware and integrations, and getting to the actual root cause
• Supporting the applications day to day - agreed maintenance, performance statistics, and the deployment activity around releases
• Contributing to solution architecture in your area: weighing alternatives on cost, performance and scalability, and documenting the decisions that matter
• Specifying cloud or on-premises components and interfaces so they can be designed in detail, in line with the wider architecture and its security requirements
• Helping elicit and document requirements for well-bounded subject areas, and keeping the baseline honest
• Planning and tracking development activity, keeping stakeholders aware of what is needed, and reporting progress
• Taking your turn on the immediate on-call rota for second-line response

Skills

Diagnostics across software

Cloud platform experience

APIs & integrations

Customer-facing support

ITIL training

On-site installation

Education

ITIL Certification

Job description

The interesting problems are the ones that only appear in production.

A multinational defence service line in The Hague needs a support engineer for the software solutions its users depend on: diagnosing what has gone wrong, configuring what needs configuring, and telling the development side what they need to hear. On site, with a share of the immediate on-call rota.

What you would be doing

• Resolving technical issues across software, hardware and the integrations between them, and getting to the actual root cause
• Supporting the applications day to day - agreed maintenance, performance statistics, and the deployment activity around releases
• Contributing to solution architecture in your area: weighing alternatives on cost, performance and scalability, and documenting the decisions that matter
• Specifying cloud or on-premises components and interfaces so they can be designed in detail, in line with the wider architecture and its security requirements
• Helping elicit and document requirements for well-bounded subject areas, and keeping the baseline honest
• Planning and tracking development activity, keeping stakeholders aware of what is needed, and reporting progress
• Taking your turn on the immediate on-call rota for second-line response

What you would bring

• Real diagnostic ability across software, hardware and integrations, with debugging and log analysis as habits
• Experience of a cloud platform, and working knowledge of APIs and basic integration techniques
• The organisation to run a support effort: tracking resolutions and talking to several teams until something is actually fixed
• A customer-facing background - technical support, service desk or similar - and ITIL training
• Welcome extras: software design, implementation and testing; the languages and patterns that go with it; agile delivery; on-site installation in a military environment

Why this one is worth a look

It sits between operations and engineering, so you see both, and it runs from a standing framework rather than a one-off project.