On-Site ICT Support Technician — Dual Seats, On-Call

Work Life Group; Den Haag; On-site; EUR 40,000 - 60,000; Full time

Job summary

Wlgroup in The Hague is seeking an experienced ICT technician to install, configure, diagnose and support on-site, including hardware, software and network components, with an on-call rota when required.

The role focuses on maintaining and improving end systems inside a large organisation, with work spanning fault diagnosis, testing, and collaboration on engineering changes.

Qualifications

• Several years of implementing and maintaining ICT end systems inside a large organisation.
• Confident configuring hardware and software, and the independence to solve a problem alone.
• Troubleshooting under pressure with users waiting.
• Networking, log analysis, packet capture, scripting or development.
• ITIL training and professional English.

Responsibilities

• Installing, configuring and removing hardware and software, testing what you have done and recording what now exists.
• Watching operational systems for load and failure, tuning them, and taking new versions of system software through test into service.
• Carrying out network maintenance and configuration work, and diagnosing faults with a proper method and proper tools.
• Taking second-line tickets to resolution against agreed response targets, including your share of the immediate on-call rota.
• Helping with the design, test and on-site support of engineering changes to the service, on top of day-to-day operations.

Skills

ICT end systems

Configuring hardware

Troubleshooting

Networking

Log analysis

Packet capture

Scripting

ITIL training

Professional English

Job description

Two seats, same job: be the person who actually fixes it.

A multinational defence service line in The Hague keeps its own systems, networks and end-user equipment running around the clock. You would be part of that team on site - installing, configuring, diagnosing and, when your week on the rota comes round, answering immediately.

What you would be doing

• Installing, configuring and removing hardware and software, testing what you have done and recording what now exists
• Watching operational systems for load and failure, tuning them, and taking new versions of system software through test into service
• Carrying out network maintenance and configuration work, and diagnosing faults with a proper method and proper tools
• Taking second-line tickets to resolution against agreed response targets, including your share of the immediate on-call rota
• Helping with the design, test and on-site support of engineering changes to the service, on top of day-to-day operations

What you would bring

• Several years of implementing and maintaining ICT end systems inside a large organisation
• Confidence configuring hardware and software, and the independence to solve a problem alone
• Troubleshooting under pressure with users waiting, and the patience that goes with it
• Useful extras: networking (TCP/IP, VPN, VLAN, firewall, DNS), server hosting and storage configuration, log analysis, packet capture, some scripting or development
• ITIL training, and professional English

Why this one is worth a look

Two identical seats are open at once, so a strong technician who is available has a genuine chance, and the work runs from a standing framework rather than a one-off project.