Product Service Technician

Michael Page (Netherlands); Tilburg; On-site; EUR 42,000 - 62,000; Full time

Job summary

Michael Page Netherlands is seeking a skilled technician to repair and service medical devices across EMEA and APAC. You will document actions accurately, diagnose faults, and contribute to lean projects while delivering high customer satisfaction.

The role requires hands-on repair work, strong communication, and a customer-focused approach in a global setting. Qualifications include an MBO4+ in a technical field and at least 2 years in repair/maintenance with SAP experience preferred.

Qualifications

• MBO4+ qualification in Mechatronics, Electronics, or Electrical Engineering.
• Minimum 2 years in repair, maintenance, workshop or service environments.
• Troubleshooting experience with electronic/electromechanical or medical devices.
• Experience working with ERP systems; SAP is a strong advantage.
• Ability to prioritise repair activities while meeting deadlines.

Responsibilities

• Diagnose faults on medical devices and approved third‑party products.
• Perform repairs, functional testing and preventive maintenance.
• Configure, upgrade and commission new and existing equipment.
• Refurbish returned devices to required quality standards.
• Assess warranty eligibility and determine repair processes.
• Record failures, repairs and service actions in SAP and systems.
• Provide technical troubleshooting support to customers and colleagues.

Skills

Fault diagnosis

Troubleshooting

Documentation

Education

MBO4+ Mechatronics

Tools

SAP

Job description

• Repair and support medical devices used across EMEA and APAC.
• Join an established service operation investing in technical training.

About Our Client

Our client is a global healthcare technology organisation that develops and supports medical devices used in hospitals and clinical environments worldwide. The company operates a centralised service function that combines technical expertise, quality standards and continuous improvement to support healthcare providers across multiple regions.

Job Description

You will be responsible for returning critical medical equipment to service quickly and compliantly. Success in this role is measured by repair quality, turnaround times, documentation accuracy and customer satisfaction.

• Diagnose faults on medical devices and approved third-party products.
• Perform repairs, functional testing and preventive maintenance activities.
• Configure, upgrade and commission new and existing equipment.
• Refurbish returned devices to approved quality and performance standards.
• Assess warranty eligibility and determine the correct repair process.
• Prepare quotations for non-warranty customer repairs.
• Record failures, repairs and service activities accurately in SAP and service systems.
• Provide technical troubleshooting support to customers and colleagues by phone.
• Contribute to LEAN improvement projects using DMAIC, PDSA and related methodologies.

The Successful Applicant

You enjoy identifying technical faults and systematically resolving them. You combine hands-on technical skills with accurate documentation and a customer-focused approach.

• MBO4+ qualification in Mechatronics, Electronics, Electrical Engineering or a related technical discipline.
• Minimum 2 years of experience in repair, maintenance, workshop or technical service environments.
• Proven troubleshooting experience with electronic, electromechanical or medical devices.
• Experience working with ERP systems; SAP experience is a strong advantage.
• Ability to prioritise multiple repair activities while meeting service deadlines.
• Strong written and verbal communication skills in an international environment.
• High level of accuracy when documenting service actions and technical findings.

What's on Offer

• Competitive salary aligned with technical service experience.
• Annual bonus scheme and attractive benefits package.
• Structured onboarding and product-specific technical training.
• Exposure to medical technologies used in hospitals globally.
• Opportunities to develop within service operations, engineering or quality functions.
• International collaboration with teams supporting EMEA and APAC markets.
• Stable position within a recognised healthcare technology organisation.