CRM Product Owner

Madello; Rotterdam; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Madello in Rotterdam, Netherlands seeks a CRM Product Owner to bridge users, IT, and suppliers. You will translate complex requirements into workable Power Platform and Dynamics 365 solutions, manage the product backlog, and report to the product board.

You will also act as Functional Application Manager, supporting colleagues, providing training, and resolving incidents to ensure continuous service and value delivery.

Qualifications

• 3+ years of experience as a Product Owner or similar role.
• Strong knowledge of Microsoft Power Platform.
• Experience with Dynamics 365 Sales and Customer Insights.
• Experience connecting CRM to other systems (e.g., marketing automation).
• Knowledge of information security, privacy (GDPR) and compliance.
• Fluent in Dutch and good English.
• Experience in Scrum or agile environments.
• Budget management and reporting experience.

Responsibilities

• Further development of Power Platform and Dynamics 365 solutions.
• Stakeholder management with key users and development team.
• Manage and prioritize product backlog and reporting to the product board.
• Oversee budget and reporting activities.
• Provide training and support for end users.
• Document features and user manuals.
• Incident management and ensuring system availability.

Skills

Product ownership

Stakeholder management

Backlog management

Budget reporting

Training & support

Documentation

Incident management

Tools

Power Platform

Dynamics 365 Sales

Dynamics 365 Customer Insights

Azure DevOps

XRMToolBox

Job description

Rotterdam, Netherlands | Posted on 09/04/2025

As a CRM Product Owner, you'll be the link between users, IT, and suppliers. You'll translate complex requirements into workable solutions, monitor the continued development of Microsoft Power Platform and Dynamics 365, and be responsible for achieving valuable results. You'll also fulfill the role of Functional Application Manager, ensuring continuity, supporting and training colleagues, and resolving incidents.

Tasks and responsibilities:

• Further development of solutions within Power Platform and Dynamics 365
  
• Stakeholder management with key users, end users and development team
  
• Product backlog management and prioritization
  
• Budget management and reporting to the product board
  
• Training and support for end users
  
• Documentation of features and manuals
  
• Incident management and availability assurance
  

Requirements

Job requirements

• Minimum 3 years of experience as a Product Owner or similar role
  
• Good knowledge and experience with Microsoft Power Platform
  
• Good knowledge and experience with Dynamics 365 Sales and Customer Insights
  
• Experience with connections from CRM to other systems (such as marketing automation)
  
• Knowledge of information security, privacy (GDPR) and compliance
  
• Fluent command of the Dutch language and good command of English
  
• Experience working in a scrum or agile environment
  
• Experience with budget management and reporting
  

Prerequisites

• PSPO Certification (Professional Scrum Product Owner)
  
• Experience with Azure DevOps and XRMToolBox
  
• Hands-on experience with Power Platform and Dynamics 365