Product Operations Manager

ChannelEngine; Leiden; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Equity benefits

Pension fund contributions 6%

Autonomy to own projects

Wellbeing activities

Job summary

ChannelEngine is seeking a Product Operations Manager to streamline how our product organization works across teams. You will own the operating system that connects strategy, signals, planning and progress to multiple product teams, driving clarity, consistency and pace.

You’ll lead quarterly planning, maintain a unified roadmap view, and build lightweight reporting to surface risks early. You’ll coach Product Owners, develop templates, and apply automation to reduce manual coordination,

Qualifications

• 7+ years in Product Ops, PM, or program management in a B2B SaaS or tech environment.
• Experience running product planning, roadmap, prioritization, or portfolio processes across multiple teams.
• Strong understanding of how effective Product Managers and Product Owners work, without owning their decisions.
• Ability to turn ambiguity into a simple, scalable operating system.
• Strong facilitation and stakeholder-management with data to surface risks and tradeoffs.
• Excellent written and verbal communication in English.
• Currently residing within commuting distance of Leiden.

Responsibilities

• Lead the quarterly product-planning cycle and maintain a single trusted view of roadmaps and delivery risks.
• Build a lightweight reporting rhythm that surfaces uncertainty early and reduces overhead.
• Coordinate structured product signals intake with Sales, CS, Support, and Delivery for prioritization.
• Coach Product Owners to apply shared operating standards and develop reusable playbooks.
• Use automation and AI to cut manual coordination and speed decision making.

Skills

Product Ops

Portfolio processes

Stakeholder mgmt

Data-driven decisions

Roadmap facilitation

English communication

Leiden commuting

Tools

Jira

Confluence

Product roadmapping tools

Analytics platforms

Workflow automation

Job description

ChannelEngine is looking for a Product Operations Manager Our Product team operates across multiple domains and product teams. We have established the foundations of our product operating model: the next step is to turn those foundations into a reliable system that works across teams and continuously improves.

What will you do as Product Operations Manager?

Your role will be to make ChannelEngine's product organization run with greater clarity, consistency, and pace - owning the operating system that connects strategy, signals, planning, and progress across multiple product teams.

Key focus areas include leading the quarterly product-planning cycle, maintaining a single trusted view of roadmaps and delivery risks, and building a lightweight reporting rhythm that surfaces uncertainty early without adding unnecessary process overhead. Through structured product signal intake and cross-functional collaboration with Sales, Customer Success, Support, and Delivery, you'll ensure customer and market insights are consistently routed to the right Product Owner and feed directly into prioritization decisions.

Collaboration is key as you'll coach Product Owners to apply shared operating standards independently, build reusable playbooks and templates, and use automation and AI to reduce manual coordination - so the product organization spends less time compiling status and more time making good decisions.

What makes you the ideal Product Operations Manager?

• Substantial experience (7+ years) in Product Operations, Product Management, or program management in a B2B SaaS or technology environment,
• First-hand experience running product planning, roadmap, prioritization, or portfolio processes across multiple teams,
• A strong understanding of how effective Product Managers and Product Owners work, without needing to own their product decisions,
• The ability to turn ambiguity and fragmented practices into a simple, scalable operating system,
• Strong facilitation and stakeholder-management skills, including the confidence to hold agreed standards and deadlines with senior colleagues - and comfortable using data to make progress, risks, and trade-offs visible, even when the message is inconvenient,
• Excellent written and verbal communication in English,
• Currently residing within commuting distance of Leiden.

Nice to have (but not essential)

• Working with Jira, Confluence, product-roadmapping tools, analytics platforms, and workflow automation,
• Working in a marketplace, e-commerce, integration-platform, or other complex B2B product environment.

Why you'll love working here

• We offer a professional, yet informal work environment, where it's easy for you to try new things, share your ideas, and make an impact
• You’ll? Wait, correct correction: "You'll be granted equity benefits and have access to financial coaching so that we can grow together "
• You’ll? Wait, correct: "You'll be working in an open and collaborative company with 200 colleagues of over 40 different nationalities"
• Plenty of autonomy: we empower people to make independent decisions and take ownership of their work and projects
• Our Happy & Healthy Team organises numerous wellbeing initiatives to keep us all… happy & healthy, including various social activities such as bouldering, ice-skating , game nights , and picnics
• We'll contribute 6% to your pension fund
• We have a continuous feedback culture to help you track your progress and facilitate your professional development