Operations Manager (Platform Ops)

11 Investments

Amsterdam

Hybrid

EUR 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

In-house Dutch lessons

€2,500 personal L&D budget

Equity participation (SAR scheme)

Referral bonuses & company gifts

24 days paid leave

Annual international company trip

OneFit sports subscription

NS Business travel card

Up to 4 weeks remote work per year

€800 home office budget

Central Amsterdam office with a private garden

In-house chef serving free lunches

Job summary

A fast-growing EdTech scale-up is looking for an Operations Manager to optimize operations and drive business growth. This hybrid role in Amsterdam involves managing the operational health of the content engine and leading strategic projects within the organization. You'll partner with cross-functional teams, turning data insights into actionable strategies. With competitive benefits and a unique opportunity to influence company-wide KPIs, this position offers a blend of hands-on execution and strategic ownership.

Qualifications

3+ years of experience in Operations or Product Management.
Fluent in Business KPIs and conversational in Tech.
Strong analytical skills with data-heavy projects.

Responsibilities

Partner with Technical Foundations to improve content pipeline.
Lead strategic operations projects from concept to execution.
Conduct data deep dives to identify growth opportunities.

Skills

Operations management

Analytical skills

Cross-functional communication

Data analysis (SQL)

Project management

Technical knowledge (AWS, CI/CD)

Education

Bachelor's degree in Business, Math, CS, Statistics or similar

Tools

SQL

Job description

Position: Operations Manager (Platform Ops)

Location: Amsterdam (Hybrid: 3 days onsite)

Company Size: ~150 employees

🚀 About the Role

A fast-growing EdTech scale-up is looking for a Operations Manager to sit right at the intersection of optimization ⚙️ and innovation 💡.

On one side, you’ll be the business partner to the Technical Foundations group. Your mission? Tune the engine. You’ll support platform engineers, own the operational health of our Content Engine, speed up pipelines, prioritize the right improvements, and enforce zero tolerance 🚫 for scams or low-quality content.

On the other side, you’ll turn deep operational insight into new growth opportunities. You’ll lead independent, ops-heavy initiatives from building massive course datasets to launching new content programs all designed to feed the engine 🍽️ and expand our product’s reach.

In short: you’re the link 🔗 between how the platform works and how the business grows.

🧠 What You’ll Do

🤝 Partner with Technical Foundations

Content pipeline performance: Track cost, speed, and quality across the pipeline. Spot bottlenecks, diagnose inefficiencies, and drive improvements cross-functionally.
Content quality & trust: Own the quality baseline. Detect and prevent infringements (e.g. scams, legal issues) and continuously improve moderation workflows.
Infrastructure economics: Support platform engineers in monitoring and optimizing cloud infra & dev tooling costs.
Platform defense & firefighting 🔥: Protect the platform from malicious activity (bots, traffic anomalies, abuse). You’re calm, fast, and decisive when things get spicy.

🚀 Lead Strategic Ops Projects

You’ll take ops-heavy ideas from fuzzy concept → high-performing engine. You’ll decide how to execute (AI 🤖, automation ⚡, humans 🧑 💻 or all three) and own delivery end-to-end.

This includes:

Cross-functional collaboration: Work closely with Product, Tech, Marketing, and Ops to ship initiatives that move real business metrics.
Data deep dives 📊: Identify growth opportunities across the marketplace through rigorous analysis.
Operational excellence: Build a culture of speed, quality, and cost efficiency without sacrificing impact.
Bachelor’s degree (or higher) in Business, Math, CS, Statistics, or similar.
3+ years experience in Operations, Product Ops, Technical Project or Product Management (ideally in consumer marketplaces).
Fluent in Business (KPIs, costs, ROI) and conversational in Tech (AWS, pipelines, CI/CD). You can translate between a COO and a DevOps engineer.
Hands-on, resourceful, and experienced with data-heavy projects.
Strong analytical skills: SQL, large datasets, and turning data into a compelling story.
Experience with or strong curiosity for AI / LLMs 🤖 as business tools.
Excellent cross-functional communicator who thrives in ambiguity and momentum.
Bonus points for EdTech / B2C experience 🎓.

🌟 Why This Role Stands Out

You’ll own a critical engine of the business with measurable impact on company-wide KPIs.
A rare mix of hands-on execution + strategic ownership. No two days look the same.
Mission-driven work: helping millions of students worldwide access better learning.
A truly cross‑functional role you’ll know everyone, and everyone will know you.

🎁 Benefits & Perks