Product Operations Architect

TOPdesk; Delft; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Professional development time 10% of工作

Parental leave

Job summary

TOPdesk in Delft is seeking a Product Operations Manager to design, enable, and continuously improve the Product & Technology operating model. You will act as a connector between Product Management, UX, Engineering, and customer-facing teams to ensure consistency across the full product lifecycle.

The role focuses on governance, scalable standards, dashboards, and reliable product data, with collaboration across discovery, planning, delivery, and lifecycle management.

Qualifications

• At least 3 years of experience in a product-related role or as a Product Manager.
• Strong understanding of product management practices and lifecycle.
• Experience with cross-functional teams including Product, UX, Engineering, and business stakeholders.
• Strong analytical and process-oriented thinking.
• Ability to translate complex processes into clear, scalable ways of working.
• Experience with product metrics, reporting, dashboards, or data-driven decision support.
• Excellent communication and stakeholder management skills.
• Proactive and pragmatic mindset with ownership.
• Familiarity with Agile principles and product development frameworks.

Responsibilities

• Design, maintain, and improve the Product & Technology operating model.
• Define governance structures, decision-making processes, and product lifecycle frameworks.
• Establish scalable standards, rituals, templates, and ways of working for product teams.
• Improve alignment between Product, UX, Engineering, and business stakeholders.
• Drive process simplification, standardization, and automation across product operations.
• Support product discovery, planning, delivery, launch, measurement, learning, and lifecycle management processes.
• Define and maintain product performance, adoption, and outcome metrics.
• Build and improve dashboards, reporting structures, and decision-support tools.
• Ensure product data is reliable, consistent, accessible, and actionable.
• Structure feedback loops from Customer Success, Consultancy, Sales, Support, and Product Marketing into product decision-making processes.
• Maintain documentation, playbooks, onboarding materials, standards, and knowledge repositories.
• Support recurring operational cadences such as OKRs, product reviews, planning cycles, and leadership reporting.
• Identify opportunities to scale and future-proof the Product & Technology operating model.

Skills

Product management

Cross-functional teams

Analytical thinking

Stakeholder management

Agile principles

Data-driven decisions

Dashboard development

Tools

Dashboards

Reporting tools

Job description

TOPdesk in Delft is seeking a Product Operations Manager to design, enable, and continuously improve the Product & Technology operating model. You will act as a connector between Product Management, UX, Engineering, and customer-facing teams to ensure consistency across the full product lifecycle.

The role focuses on governance, scalable standards, dashboards, and reliable product data, with collaboration across discovery, planning, delivery, and lifecycle management.