Lead Product Manager, Customer Ops Platforms

SUIT SUPPLY; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Autonomy

Growth opportunities

CSR commitment

40% discount on Suitsupply

Job summary

SUIT SUPPLY in Amsterdam seeks a Product Manager for Customer Operations to own the strategy, reliability, and evolution of our customer service technology stack, including Salesforce as the core CRM, automation and self-service platforms, and telephony systems.

You will lead large-scale implementations and migrations, ensuring robust, scalable, and well-integrated systems that drive CSAT, response times, and operational efficiency.

Qualifications

• 5+ years of experience in product management or platform ownership roles, focused on customer operations or enterprise systems.
• Deep experience with CRM platforms, including Salesforce.
• Proven track record leading complex, large-scale system implementations or migrations.
• Strong understanding of customer service technology stacks, including automation and telephony.

Responsibilities

• Own the end-to-end Customer Operations systems roadmap, with a focus on stability, reliability, and long-term scalability.
• Act as product owner for Salesforce, ensuring it supports current and future operational needs.
• Lead selection, implementation, and optimization of automation, self-service, and telephony platforms.
• Plan and execute complex, large-scale system implementations and migrations with minimal operational disruption.
• Ensure systems are well-integrated and enable key performance outcomes such as CSAT, response times, and operational efficiency.
• Partner closely with Customer Operations leadership, IT, Data, and external vendors to deliver resilient, high-performing platforms.
• Define success metrics for systems performance and drive continuous improvement.

Skills

CRM platforms

Salesforce

Product management

Cross-functional leadership

Strategic planning

Tools

Salesforce

Automation platforms

Telephony systems

Job description

SUIT SUPPLY in Amsterdam seeks a Product Manager for Customer Operations to own the strategy, reliability, and evolution of our customer service technology stack, including Salesforce as the core CRM, automation and self-service platforms, and telephony systems.

You will lead large-scale implementations and migrations, ensuring robust, scalable, and well-integrated systems that drive CSAT, response times, and operational efficiency.