Product Operations Specialist

TOPdesk; Delft; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Professional development time 10% of工作

Parental leave

Job summary

TOPdesk in Delft is seeking a Product Operations Manager to design, enable, and continuously improve the Product & Technology operating model. You will act as a connector between Product Management, UX, Engineering, and customer-facing teams to ensure consistency across the full product lifecycle.

The role focuses on governance, scalable standards, dashboards, and reliable product data, with collaboration across discovery, planning, delivery, and lifecycle management.

Qualifications

• At least 3 years of experience in a product-related role or as a Product Manager.
• Strong understanding of product management practices and lifecycle.
• Experience with cross-functional teams including Product, UX, Engineering, and business stakeholders.
• Strong analytical and process-oriented thinking.
• Ability to translate complex processes into clear, scalable ways of working.
• Experience with product metrics, reporting, dashboards, or data-driven decision support.
• Excellent communication and stakeholder management skills.
• Proactive and pragmatic mindset with ownership.
• Familiarity with Agile principles and product development frameworks.

Responsibilities

• Design, maintain, and improve the Product & Technology operating model.
• Define governance structures, decision-making processes, and product lifecycle frameworks.
• Establish scalable standards, rituals, templates, and ways of working for product teams.
• Improve alignment between Product, UX, Engineering, and business stakeholders.
• Drive process simplification, standardization, and automation across product operations.
• Support product discovery, planning, delivery, launch, measurement, learning, and lifecycle management processes.
• Define and maintain product performance, adoption, and outcome metrics.
• Build and improve dashboards, reporting structures, and decision-support tools.
• Ensure product data is reliable, consistent, accessible, and actionable.
• Structure feedback loops from Customer Success, Consultancy, Sales, Support, and Product Marketing into product decision-making processes.
• Maintain documentation, playbooks, onboarding materials, standards, and knowledge repositories.
• Support recurring operational cadences such as OKRs, product reviews, planning cycles, and leadership reporting.
• Identify opportunities to scale and future-proof the Product & Technology operating model.

Skills

Product management

Cross-functional teams

Analytical thinking

Stakeholder management

Agile principles

Data-driven decisions

Dashboard development

Tools

Dashboards

Reporting tools

Job description

Overview

We are looking for a Product Operations Manager to help design, enable, and continuously improve the way our Product & Technology organization works.

Product Operations does not own product strategy, product decisions, or feature delivery. Instead, it ensures that the system around those decisions is clear, transparent, scalable, and continuously improving.

You will act as a key connector between Product Management, UX, Engineering, and customer-facing teams, helping create consistency across the full product lifecycle.

Responsibilities

• Design, maintain, and continuously improve the Product & Technology operating model.
• Define and support clear governance structures, decision-making processes, and product lifecycle frameworks.
• Establish scalable standards, rituals, templates, and ways of working for product teams.
• Improve alignment between Product, UX, Engineering, and business stakeholders.
• Drive process simplification, standardization, and automation across product operations.
• Support product discovery, planning, delivery, launch, measurement, learning, and lifecycle management processes.
• Define and maintain product performance, adoption, and outcome metrics.
• Build and improve dashboards, reporting structures, and decision-support tools.
• Ensure product data is reliable, consistent, accessible, and actionable.
• Structure feedback loops from Customer Success, Consultancy, Sales, Support, and Product Marketing into product decision-making processes.
• Maintain documentation, playbooks, onboarding materials, standards, and knowledge repositories.
• Support recurring operational cadences such as OKRs, product reviews, planning cycles, and leadership reporting.
• Identify opportunities to scale and future-proof the Product & Technology operating model.

Qualifications

• At least 3 years of experience as a Product Manager or in a similar product-related role.
• Strong understanding of product management practices and the product development lifecycle.
• Experience working with cross-functional teams, including Product, UX, Engineering, and business stakeholders.
• Strong analytical and process-oriented thinking.
• Ability to translate complex processes into clear, scalable, and practical ways of working.
• Experience with product metrics, reporting, dashboards, or data-driven decision support.
• Excellent communication and stakeholder management skills.
• Proactive and pragmatic mindset with a strong sense of ownership.
• Familiarity with Agile principles and product development frameworks.
• Ability to work effectively in a growing, changing, and scaling organization.
• Comfortable improving tools, processes, documentation, and operational structures.

Benefits

• Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.
• Paid parental leave: full salary for 9 weeks + 50% of your salary for 17 weeks.

Your interview process

1 You apply

You send your CV and cover letter. Within the week, you'll hear if we're going to meet.

2 Who am I speaking to?

During a phone screening interview, we’ll check if our expectations are aligned. If so, we’ll get together for the first interview.

3 First interview: culture

You'll get to know TOPdesk, and we’ll get to know you! If you have the true TOPdesk spirit, we’ll meet again for a second interview.

4 Second interview: job details

Let’s find out if your experience and skills make you the perfect fit for the job and team.

Everyone excited? Check! Time to draw up a contract and choose your start date.

5 Welcome to TOPdesk!

Once you’ve signed the contract, we’ll arrange everything for your first day. Let the adventure begin!