Process & Product support Engineer – HTC Eindhoven

Keiron; Eindhoven; On-site; EUR 45,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Access to Cutting-Edge Technology

Professional Development Opportunities

Supportive Team Environment

Opportunities for Advancement

Job summary

Join an innovative company at the forefront of industrial LIFT printing technology! As a Process & Product Support Engineer, you'll play a vital role in delivering and maintaining advanced laser-based printing systems. Collaborate with a talented team to ensure seamless operation in automated environments and exceed customer expectations. This role offers exciting challenges, opportunities for professional development, and a supportive culture that values your contributions. If you're passionate about technology and eager to make an impact, this is the perfect opportunity for you!

Qualifications

• 4+ years in Customer Support with hardware/software systems.
• Solid understanding of validation techniques and troubleshooting.

Responsibilities

• Respond to customer needs and implement hardware/software integration.
• Support training protocols and diagnose integration issues.

Skills

Customer Support

Analytical Skills

Problem-Solving

Communication

Collaboration

Education

Bachelor’s Degree in Computer Science

College Degree in Software Engineering

Degree in Mechatronics

Tools

Automation Software

System Control Software

Testing Tools

Job description

At Keiron, innovation is at our core. We’re at the forefront of industrial LIFT printing technology, pioneering advancements that will reshape the semiconductor, consumer electronics, automotive, and healthcare industries.

Join us at our headquarters at the High Tech Campus in Eindhoven and be part of game-changing innovation. This is more than a job—it’s an opportunity to grow, collaborate, and make a lasting impact.

• Cutting-Edge Innovation: Be part of a team that's driving breakthroughs in high-tech industries.
• Growth-Oriented Culture: We value learning and experimentation, so whether you’re new to the industry or a seasoned expert, we’ll support your development.
• Collaborative and Respectful: Our inclusive, team-first environment fosters mutual respect and values your contributions.
• Exciting Projects: Work with state-of-the-art technology in a dynamic environment, including lasers, cameras, and more—all controlled through a PC-based architecture.

Your Role:

As a Process & Product Support Engineer at Keiron, you will work alongside a talented team of professionals, playing a critical role in delivering and maintaining our advanced industrial laser-based printing systems. Your responsibilities will include integration, validation, troubleshooting, and maintenance of these systems, ensuring their seamless operation within an automated production environment.

In this role, you will collaborate with a multidisciplinary team to bring the Keiron solution to life for our customers, ensuring our systems consistently achieve the highest standards of performance, functionality, reliability, and quality. Your expertise will be essential in delivering top-tier solutions that exceed customer expectations.

This position also involves on-site support at client facilities, with occasional travel to our customers across Europe, ensuring smooth system integration and operation in their production environments.

Key Responsibilities:

• Investigating and effectively responding to external customer needs, problems, and questions.
• Implementing the factory integration of complex hardware and software systems, ensuring seamless operation in a production environment.
• Taking ownership of challenges and delivering innovative, high-quality solutions.
• Supporting the design and executing comprehensive training protocols to ensure that our users can operate the Keiron system according to technical specifications and quality standards.
• Working closely with the user’s team to validate the equipment’s performance within assembly workflows, ensuring an efficient and robust production process, meeting objectives.
• Diagnosing and resolving any hardware or software integration issues, ensuring the system meets production requirements and operates without disruptions.
• Identifying opportunities to improve system performance and production efficiency and implementing solutions to optimize the integration and validation process.

What You’ll Bring:

• A Bachelor’s Degree or College degree in Computer Science, Software Engineering, Mechatronics, or related technical fields.
• 4+ years of relevant experience in Customer Support areas.
• Solid understanding of hardware systems and validation techniques, with hands-on experience in testing and troubleshooting complex hardware/software systems.
• Familiarity with validating systems for automated production environments, ensuring process consistency, reliability, and quality.
• Experience with software for system control and integration, as well as familiarity with automation software and protocols.
• Strong analytical and troubleshooting skills, with a proactive approach to problem-solving.
• Excellent communication and collaboration skills.
• A proactive, problem-solving mindset.

Bonus Qualifications:

• Experience with Electronics Manufacturing (PCBA)

What We Offer:

• A competitive salary plus additional benefit package.
• Access to cutting-edge technology and research.
• Professional development and continuous learning opportunities.
• A supportive, team-focused environment with room to grow your career.
• Opportunities for advancement within the company.

How to Apply:

If you’re excited about the future of technology and have a passion for software engineering, we’d love to hear from you. Apply now by sending your resume and cover letter to [e-mail].

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Machinery Manufacturing