Process Expert Store Operations

Action; Zwaagdijk-Oost; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Company laptop

Company mobile phone

Pool car for store/DC visits

Flexible working hours

Action Academy learning & development

Job summary

Action is seeking a Process Expert Store Operations for our headquarters in Zwaagdijk-Oost. You will own and continuously improve core store processes including inbound logistics, replenishment, ordering and returns.

You will analyse stock levels across thousands of stores using dashboards to drive improvements. You will translate issues into structured actions, create training materials, and work with Logistics, IT and country teams to ensure stable day-to-day operations.

Qualifications

• Bachelor's degree in business administration, Retail Management, Logistics or a related field.
• 3-5 years of experience in retail store operations or process management; consultancy, logistics / supply chain backgrounds welcome if you have strong affinity with in-store processes
• Comfortable working with large data sets in Excel; able to translate data into actionable insights and clear reports or dashboards
• Experience with SAP or a comparable ERP / WMS system would be helpful
• Fluent in English (written and spoken) plus at least one other European language
• Strong communicator who can engage effectively with store managers, area managers and senior stakeholders

Responsibilities

• Manage and continuously improve key store operational processes such as inbound logistics, replenishment, ordering, and returns.
• Monitor and analyse stock availability and accuracy across all Action stores, using data sets and dashboards to identify trends and drive improvements
• Act as the primary process and systems contact for store management, Regional Managers, Area Managers and Country Teams — translating operational issues into structured improvement actions
• Create clear process documentation, manuals and training materials that enable store teams to work consistently and effectively
• Visit stores to validate processes on the ground, build relationships and gather first-hand insights
• Work closely with Logistics, Commerce, IT and other stakeholders to implement process and system improvements and ensure day-to-day operational stability

Skills

Excel data analysis

Stock management

Data-driven improvement

Strong communicator

Languages: English and another

Education

Bachelor's degree in Business Administration/Logistics/Retail Management

Tools

SAP

Job description

Working at Action is unlike any other company. With more than 3,000 stores across 15 European countries and an ambitious growth plan, our store operations are always evolving.

Are you passionate about retail store operations and driven to optimize processes and systems? Do you have an affinity with stock management, and process improvement?

If so, become our next Process Expert Store Operations and make your mark from our headquarters in Zwaagdijk- Oost!

Your Daily Action

In this role you will:

• Manage and continuously improve key store operational processes such as and including inbound logistics, replenishment, ordering, and returns.
• Monitor and analyse stock availability and accuracy across all Action stores, using data sets and dashboards to identify trends and constantly drive improvements
• Act as the primary process and systems contact for store management, Regional Managers, Area Managers and Country Teams — translating operational issues into structured improvement actions
• Create clear process documentation, manuals and training materials that enable store teams to work consistently and effectively
• Visit stores, to validate processes on the ground, build relationships and gather first‑hand insights
• Work closely with Logistics, Commerce, IT and other stakeholders to implement process and system improvements and ensure day‑to‑day operational stability

Meet Your Team

The Store Operations team is made up of Process Experts and a Process Systems Expert, each owning a specific operational domain. Our team of six focuses entirely on in‑store processes - from inbound and replenishment to ordering, counting and returns - ensuring that hundreds of thousands of products are available and accurately managed across our 3,000+ stores every day.

This Is You

You are energetic, flexible, and eager - someone who rolls up their sleeves, adapts quickly and thrives in a fastmoving retail environment. You combine sharp analytical instincts with a practical, people‑first mindset, and you understand that the best process improvements are the ones that get implemented on the shop floor.

• Bachelor's degree in business administration, Retail Management, Logistics or a related field
• 3-5 years of experience in retail store operations or process management; consultancy, logistics / supply chain backgrounds are also welcome if you have strong affinity with in‑store processes
• Comfortable working with large data sets in Excel; able to translate data into actionable insights and clear reports or dashboards
• Experience with SAP or a comparable ERP / WMS system would be helpful
• Fluent in English (written and spoken) plus at least one other European language
• Strong communicator who can engage effectively with store managers, area managers and senior stakeholders

What We Offer

You will join a team of driven professionals in an international environment where no two days are the same. Action has grown to over 3,000 stores in 15 European countries and continues to open new locations every week creating real opportunities for you to grow alongside the business.

• A role at the international headquarters of one of Europe's fastest‑growing retailers
• Market-based salary based on a 38-hour working week
• 24 vacation days, with the option to purchase 5 additional days (38-hour basis)
• Flexible working hours, in coordination with your team and manager
• Extensive learning and development opportunities through Action Academy
• Company laptop and mobile phone
• Access to a pool car for store and DC visits

We’re proud to be an inclusive employer and invite anyone who sees themselves in this role.