Principal CX & Collab Technical Architect

NTT America, Inc.; Amersfoort; Hybrid; EUR 85,000 - 140,000; Full time

Job summary

NTT DATA is seeking an experienced Solution Architect (CX) to turn opportunities into real customer outcomes. You will work with Sales to shape, develop, and close deals by translating challenges into concrete, high-quality CX solutions.

You will drive end-to-end solutions from initial customer conversation to contract, balancing value, feasibility, and commercial viability while engaging with stakeholders and delivering impactful demos.

Qualifications

• 5+ years of experience in CX pre-sales, solution architecture, or consulting.
• Hands-on experience with CX and collaboration platforms (e.g. Genesys, Cisco, NICE, AWS, Webex, Zoom).
• Ability to translate technology into business value and lead customer-facing engagements.

Responsibilities

• Own the solution and lead the CX technical offering.
• Co-create winning deals with Sales to shape and close opportunities.
• Design solutions that balance client value, feasibility, and commercial viability.
• Translate customer needs into concrete architectures with clear scope and delivery approach.
• Lead customer conversations and present CX solutions with demos.
• Stay ahead of CX market developments and align with internal teams.

Skills

CX pre-sales

Solution architecture

Customer engagement

Dutch & English

Tools

Genesys

Cisco

NICE

AWS

Webex

Zoom

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your role at NTT DATA

As a Solution Architect (CX) at NTT DATA, you turn opportunities into real customer outcomes.

You work side-by-side with Sales Specialists to shape, develop, and close customer deals . You translate customer challenges into concrete, high-quality solutions that drive value — and you take ownership from first idea to signed contract.

You don’t stay at the high level. You drive solutions end-to-end:

• From customer conversation → architecture → proposal → contract
• From high-level design → detailed, deliverable low-level design

What you will do

• Own the solution You lead the technical solution for CX opportunities and are accountable for a solid, complete customer offering.
• Co-create winning deals with Sales You work closely with Sales Specialists to qualify, shape, and convert opportunities into signed contracts.
• Design solutions that sell and deliver You balance customer value, feasibility, and commercial viability — ensuring both the client and NTT DATA win.
• Translate customer needs into concrete architectures You move from high-level vision to detailed technical designs with clear scope, pricing drivers, and delivery approach.
• Lead customer conversations You engage directly with stakeholders, challenge assumptions, and position NTT DATA as a trusted advisor.
• Deliver impactful demos You independently present and demonstrate CX solutions, aligned to market trends and customer use cases.
• Stay ahead of CX market developments You bring in knowledge of CX and collaboration trends and translate them into relevant customer propositions.
• Align internal stakeholders You bring together delivery, product, and commercial teams to ensure a robust and committed proposal.

What we expect from you

• You have 5+ years of experience in CX pre-sales , solution architecture, or consulting
• You have hands-on experience with CX and collaboration platforms (e.g. Genesys, Cisco, NICE, AWS, Webex, Zoom, etc.)
• You understand how to turn technology into business value
• You are confident in customer-facing roles, including demos and technical discussions
• You can move from strategy to execution, without losing attention to detail
• You are fluent in Dutch and English

Why join us

At NTT DATA, you don’t just design solutions — you drive real impact at customers and close deals that matter.

• You work on complex, high-value CX opportunities
• You are directly involved in winning business
• You collaborate with top-tier vendors and enterprise clients
• You get the space to own, shape, and build

If you enjoy turning ideas into concrete deals and want to build solutions that customers actually buy — this role is for you.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.