Senior CX & Collaboration Architect - End-to-End Solutions

3M HEALTHCARE; Amersfoort; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

NTT DATA is seeking a Solution Architect (CX) who turns opportunities into real customer outcomes. You will work with Sales Specialists to shape, develop, and close CX opportunities, translating challenges into solid architectures that drive value.

You will lead end-to-end: from customer conversations to architecture, proposal, and contract. You balance customer value with feasibility and commercial viability, while staying ahead of CX market developments.

Qualifications

• 5+ years of experience in CX pre-sales, solution architecture, or consulting.
• Hands-on experience with CX and collaboration platforms (e.g., Genesys, Cisco, NICE, AWS, Webex, Zoom, etc.).
• Understanding how to turn technology into business value.
• Confidence in customer-facing roles, including demos and technical discussions.
• Ability to move from strategy to execution, without losing attention to detail.
• Fluency in Dutch and English.

Responsibilities

• Own the solution: You lead the technical solution for CX opportunities and are accountable for a solid, complete customer offering.
• Co‑create winning deals with Sales: You work closely with Sales Specialists to qualify, shape, and convert opportunities into signed contracts.
• Design solutions that sell and deliver: You balance customer value, feasibility, and commercial viability — ensuring both the client and NTT DATA win.
• Translate customer needs into concrete architectures: You move from high‑level vision to detailed technical designs with clear scope, pricing drivers, and delivery approach.
• Lead customer conversations: You engage directly with stakeholders, challenge assumptions, and position NTT DATA as a trusted advisor.
• Deliver impactful demos: You independently present and demonstrate CX solutions, aligned to market trends and customer use cases.
• Stay ahead of CX market developments: You bring in knowledge of CX and collaboration trends and translate them into relevant customer propositions.
• Align internal stakeholders: You bring together delivery, product, and commercial teams to ensure a robust and committed proposal.

Skills

CX pre-sales

Solution architecture

Consulting

Dutch language

English language

Tools

Genesys

Cisco

NICE

AWS

Webex

Zoom

Job description

NTT DATA is seeking a Solution Architect (CX) who turns opportunities into real customer outcomes. You will work with Sales Specialists to shape, develop, and close CX opportunities, translating challenges into solid architectures that drive value.

You will lead end-to-end: from customer conversations to architecture, proposal, and contract. You balance customer value with feasibility and commercial viability, while staying ahead of CX market developments.