Principal CX & Collab Technical Architect

NTT Limited; Amersfoort; On-site; EUR 70,000 - 90,000; Full time

Job summary

NTT Limited is looking for a Solution Architect (CX) based in Utrecht, Netherlands. In this role, you'll be responsible for turning customer opportunities into actionable solutions, working closely with Sales Specialists to shape and sign contracts.

The ideal candidate has over 5 years of CX experience and strong fluency in both Dutch and English, alongside practical knowledge of various collaboration platforms. This position embraces a hybrid working environment.

NTT Limited is committed to diversity and creating an inclusive workplace.

Qualifications

• 5+ years of experience in CX pre-sales, solution architecture, or consulting.
• Hands-on experience with CX and collaboration platforms.
• Understanding of how to turn technology into business value.

Responsibilities

• Lead the technical solution for CX opportunities.
• Work closely with Sales Specialists to convert opportunities into signed contracts.
• Translate customer needs into concrete architectures.
• Engage directly with stakeholders and position NTT DATA as a trusted advisor.

Skills

CX pre-sales experience

Solution architecture

Customer-facing confidence

Fluency in Dutch

Fluency in English

Tools

Genesys

Cisco

NICE

AWS

Webex

Zoom

Job description

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your role at NTT DATA

As a Solution Architect (CX), you turn opportunities into real customer outcomes. You work side‑by‑side with Sales Specialists to shape, develop, and close customer deals. You translate customer challenges into concrete, high‑quality solutions that drive value and take ownership from first idea to signed contract. You drive solutions end‑to‑end—from customer conversation to architecture to proposal to contract and from high‑level design to detailed, deliverable low‑level design.

What you will do

• Own the solution: lead the technical solution for CX opportunities and be accountable for a solid, complete customer offering.
• Co‑create winning deals with Sales: work closely with Sales Specialists to qualify, shape, and convert opportunities into signed contracts.
• Design solutions that sell and deliver: balance customer value, feasibility, and commercial viability to ensure both the client and NTT DATA win.
• Translate customer needs into concrete architectures: move from high‑level vision to detailed technical designs with clear scope, pricing drivers, and delivery approach.
• Lead customer conversations: engage directly with stakeholders, challenge assumptions, and position NTT DATA as a trusted advisor.
• Deliver impactful demos: independently present and demonstrate CX solutions, aligned to market trends and customer use cases.
• Stay ahead of CX market developments: bring in knowledge of CX and collaboration trends and translate them into relevant customer propositions.
• Align internal stakeholders: bring together delivery, product, and commercial teams to ensure a robust and committed proposal.

What we expect from you

• 5+ years of experience in CX pre‑sales, solution architecture, or consulting.
• Hands‑on experience with CX and collaboration platforms (e.g., Genesys, Cisco, NICE, AWS, Webex, Zoom, etc.).
• Understanding of how to turn technology into business value.
• Confidence in customer‑facing roles, including demos and technical discussions.
• Ability to move from strategy to execution without losing attention to detail.
• Fluency in Dutch and English.

Why join us

At NTT DATA, you don’t just design solutions—you drive real impact at customers and close deals that matter. You work on complex, high‑value CX opportunities, are directly involved in winning business, collaborate with top‑tier vendors and enterprise clients, and get the space to own, shape, and build.

Workplace type: Hybrid Working.

Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity and a commitment to an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.