Premium Customer Care & Experience Specialist

BYD EUROPE; Hoofddorp; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Competitive remuneration

Team building events

Contribution to zero-emission mission

Job summary

BYD Europe BV is seeking a Customer Care Specialist in Hoofddorp, Netherlands, to deliver premium ownership experiences for the DENZA brand and manage high-touch customer interactions. You will drive satisfaction, loyalty, and NPS improvements across channels.

The role requires 3-5 years in premium automotive or luxury customer service, fluent Dutch and English, and a client-first mindset. Join a team committed to zero-emission mobility and exceptional service delivery.

Qualifications

• Bachelor's degree in Business Administration, Communications, or a related discipline.
• 3-5 years of experience in customer service or after-sales, preferably within premium automotive, EV, or luxury brand environments.
• Proven track record of managing complex customer cases with composure and professionalism.
• Fluency in Dutch and English.

Responsibilities

• Deliver personalized, high-touch support across all channels (phone, email, chat, social media, app community).
• Manage and resolve sales and after-sales cases with transparency, empathy and urgency.
• Ensure all communications reflect premium brand tone of voice and identity.
• Record and track cases in internal systems with detailed documentation and proactive updates.
• Collaborate cross-functionally with retail, service, and logistics to achieve root-cause resolutions.

Skills

Fluent Dutch & English

Exceptional communication

Analytical mindset

Education

Bachelor's degree in Business Administration, Communications or related

Tools

CRM software

Job description

BYD Europe BV is seeking a Customer Care Specialist in Hoofddorp, Netherlands, to deliver premium ownership experiences for the DENZA brand and manage high-touch customer interactions. You will drive satisfaction, loyalty, and NPS improvements across channels.

The role requires 3-5 years in premium automotive or luxury customer service, fluent Dutch and English, and a client-first mindset. Join a team committed to zero-emission mobility and exceptional service delivery.