Planning & Order Specialist

FAW; Amsterdam; Hybrid; EUR 52,000 - 65,000; Full time

Benefits offered by this job

Travel allowance

Pension plan

25 days holiday + bank holidays

Hands-on role

Job summary

FAW Europe is expanding its European after-sales team and seeks a Spare Parts Planning & Order Specialist. This role owns demand planning, distributor order processing, and the commercial flow of spare parts for Europe.

You’ll collaborate with China-based procurement and 3PL partners to maintain healthy fill rates and accurate VAT reporting. Based near Amsterdam, you will split time between the Amsterdam office and the on-site 3PL spare parts warehouse at Schiphol-Rijk.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• Minimum 5 years of experience in automotive spare-parts planning and B2B order management.
• Fluent English; Dutch or German a plus.
• Strong Excel and ERP experience; familiarity with WMS integration is advantageous.
• Good understanding of EU cross-border trade and VAT.

Responsibilities

• Gather demand from European distributors and propose safety-stock levels and replenishment orders.
• Process and manage distributor spare-parts orders end-to-end, including master data and lead times.
• Support ERP and 3PL system integration; flag data issues.
• Serve as primary contact for distributors on order status, returns, and supply updates.
• Provide order, sales and cost data to finance and tax teams for VAT and cross-border accounting.
• Identify slow-moving or obsolete stock and support inventory counts.

Skills

Spare-parts planning

B2B order management

English fluency

Cross-border awareness

Education

Bachelor’s degree in Supply Chain/Logistics/International Trade/Business Admin or similar

Tools

ERP systems

WMS integration

Excel

Job description

We are a fast-growing Chinese premium automotive and EV brand building our European after-sales organisation from the ground up and now looking for a Spare parts Planning & Order Specialist.

This is a hands-on planning and order-management role. You will own spare-parts demand planning, distributor order processing and the commercial side of the spare-parts flow for European markets. You will work closely with the Spare Parts Supply Chain Supervisor and Chinese colleagues on site to keep fill rates healthy, reduce order and tax risks, and support reliable parts supply to distributors.

What you will do

• Gather demand from European distributors, analyse historical consumption and propose safety-stock levels and replenishment orders to the China procurement team.
• Process and manage distributor spare-parts orders end-to-end (including the early manual phase): create, check and approve orders, maintain master data, and communicate lead times, back-orders and changes.
• Support the integration between our internal system and the 3PL WMS; check data consistency and flag issues.
• Act as the primary business contact for distributors on order status, claims, returns and supply updates.
• Provide order, sales and cost data to finance and tax teams for VAT and cross-border accounting; flag anomalies.
• Help identify and reduce slow-moving and obsolete stock, and support inventory counts and reporting.

What we are looking for

• Based within a workable commute of Amsterdam / Schiphol — this is a hybrid model of office (Amsterdam) and on site at 3PL spare parts warehouse (Schiphol-Rijk)
• Bachelor’s degree in Supply Chain, Logistics, International Trade, Business Administration or similar.
• At least 5 years’ experience in automotive spare-parts planning and B2B order management.
• Fluent English (written and spoken); Dutch or German is a plus.
• Strong Excel and practical experience with ERP / spare-parts systems; WMS integration experience is an advantage.
• Basic understanding of EU cross-border trade and VAT.
• Meticulous, organised and comfortable with high volumes of distributor communication.

What we offer

• On-Target Earnings (base salary plus a 1-month performance-based On-Target bonus) in the range of €52,000 to €65,000 gross per year
• Travel allowance.
• Pension Plan
• 25 days holiday + bank holidays.
• A hands‑on role where you help build the European spare‑parts operation of a growing premium brand.

A reference and background check will be part of the selection process.

WE WILL ONLY BE ACCEPTING APPLICATIONS FROM CANDIDATES, WITH AN UNRESTRICTED RIGHT TO WORK IN BENELUX.

About FAW Europe / Hongqi

FAW Europe is a subsidiary of the China FAW Group Corporation, which is one of the oldest and largest automotive manufacturers in China. Originally founded in 1953 as First Automotive Works, the corporation operates internationally to export and manufacture vehicles in over 70 countries. Ranging from heavy‑duty and commercial trucks (through FAW Trucks) to municipal transit buses, construction machinery, and passenger cars. Flagship brands include JIEFANG (commercial trucks), BESTUNE (passenger cars) and HONGQI (high‑end luxury vehicles; https://www.hongqi.nl).

Through various international subsidiaries, joint ventures and assembly plants, FAW has a massive presence outside of China, particularly across markets in Africa, the Middle East, Southeast Asia, and Latin America. In addition to our own brands, FAW‑Volkswagen and FAW Toyota are partnerships that build and sell vehicles within China and globally.

ACQUISITION AS A RESULT OF THIS VACANCY IS NOT APPRECIATED