Pharma Customer Service & SAP Expert (Hybrid)

Viatris; Amstelveen; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

35 vacation days

Healthcare insurance allowance

Hybrid work model

Contribution free pension plan

Fun social events

Job summary

Viatris is seeking a Customer Service Officer to ensure excellent customer service and efficient order management. In this role, you'll handle incoming orders, support stakeholders, and act as the SAP superuser.

The ideal candidate has a Higher Vocational Education degree and at least 3 years of experience in the pharmaceutical sector, alongside strong communication and project management skills. This position promotes a hybrid work model and offers competitive benefits, including a pension plan and health insurance.

Qualifications

• Minimum of 3 years' experience within the pharmaceutical industry.
• At least 2 years in a similar customer service or operational role.
• Fluent in Dutch and English.

Responsibilities

• Process and manage incoming customer orders.
• Monitor demand fluctuations and collaborate with Supply Chain.
• Act as the SAP superuser for the Dutch organization.

Skills

Customer service

Order management

Project management

Communication

Analytical skills

SAP proficiency

Problem-solving

Education

Higher Vocational Education (HBO) degree

Tools

Microsoft Excel

Power BI

Job description

Viatris is seeking a Customer Service Officer to ensure excellent customer service and efficient order management. In this role, you'll handle incoming orders, support stakeholders, and act as the SAP superuser.

The ideal candidate has a Higher Vocational Education degree and at least 3 years of experience in the pharmaceutical sector, alongside strong communication and project management skills. This position promotes a hybrid work model and offers competitive benefits, including a pension plan and health insurance.