Payments Platform Service Delivery Lead

Qualogy; Rijswijk; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Qualogy is seeking a Service Delivery Manager (Payments) to oversee IT operations, incident management, and release coordination for our client in Amsterdam. You will coordinate cross-functional teams, manage network and infrastructure activities, and ensure security and compliance in a fast-paced payments environment.

The role focuses on stabilizing services, planning releases, and maintaining incident records while collaborating with stakeholders across development, operations, and business

Qualifications

• Experience in payments is required.
• Experience in IT Operations, Production Support, Site Reliability Engineering, or Infrastructure Support.
• Strong understanding of incident management and service restoration processes.
• Experience coordinating production releases and change activities.
• Knowledge of networking concepts (TCP/IP, DNS, routing, firewalls, VPNs, load balancers).
• Familiarity with monitoring and alerting tools.
• Ability to coordinate multiple teams during high-pressure situations.
• Strong analytical and problem-solving skills.

Responsabilités

• Monitor operational systems and proactively identify service disruptions.
• Coordinate the resolution of incidents and major incidents across multiple teams.
• Lead incident coordination and stakeholder updates.
• Escalate critical issues when necessary and drive restoration of services.
• Coordinate post-mortem reviews and ensure follow-up actions are executed.
• Maintain incident records, reports, and operational metrics.
• Plan and coordinate application and infrastructure releases.
• Organise release activities across development, infrastructure, and business teams.
• Ensure deployment readiness and change compliance.
• Monitor release execution and manage communication during deployment windows.
• Coordinate rollback activities when required.
• Produce release status reports and provide updates to stakeholders.
• Monitor network availability, performance, and capacity.
• Coordinate troubleshooting activities for network-related incidents.
• Work with internal and external providers to resolve connectivity issues.
• Ensure network changes are implemented according to established procedures.
• Support network maintenance activities and scheduled upgrades.
• Monitor security-related network events and elevate where required.
• Ensure adherence to IT Risk, Security, and Compliance standards.
• Support execution and monitoring of IT controls and audits.

Connaissances

Payments experience

IT Operations

Site Reliability

Infrastructure Support

Incident management

Release coordination

Networking basics

Monitoring tools

Cross-team coordination

Analytical skills

Outils

ServiceNow

Description du poste

Qualogy is seeking a Service Delivery Manager (Payments) to oversee IT operations, incident management, and release coordination for our client in Amsterdam. You will coordinate cross-functional teams, manage network and infrastructure activities, and ensure security and compliance in a fast-paced payments environment.

The role focuses on stabilizing services, planning releases, and maintaining incident records while collaborating with stakeholders across development, operations, and business