Payments IT Operations Engineer | Incident & Release Lead

Gazelle Global; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

Gazelle Global is seeking an IT Operations Engineer (Payments) for a role in Amsterdam, Netherlands. The OMaaP Operations Team ensures stability, availability, and reliability of the platform’s IT services and infrastructure, coordinating incidents, releases, changes, and compliance.

The role requires experience in payments and IT operations, with strong incident management and cross-team coordination skills to support production releases and network operations.

Qualifications

• Experience in payments is required.
• Experience in IT Operations, Production Support, Site Reliability Engineering, or Infrastructure Support.
• Strong incident management and service restoration processes (Possibly in Service Now).
• Experience coordinating production releases and change activities.
• Knowledge of networking concepts (TCP/IP, DNS, routing, firewalls, VPNs, load balancers).
• Familiarity with monitoring and alerting tools.
• Ability to coordinate multiple teams during high-pressure situations.
• Strong analytical and problem-solving skills.

Responsibilities

• Monitor operational systems and proactively identify service disruptions.
• Coordinate the resolution of incidents and major incidents across multiple teams.
• Lead incident coordination and stakeholder updates.
• Escalate critical issues when necessary and drive restoration of services.
• Coordinate post-mortem reviews and ensure follow-up actions are executed.
• Maintain incident records, reports, and operational metrics.
• Plan and coordinate application and infrastructure releases.
• Organise release activities across development, infrastructure, and business teams.
• Ensure deployment readiness and change compliance.
• Monitor release execution and manage communication during deployment windows.
• Coordinate rollback activities when required.
• Produce release status reports and provide updates to stakeholders.
• Monitor network availability, performance, and capacity.
• Coordinate troubleshooting activities for network-related incidents.
• Work with internal and external providers to resolve connectivity issues.
• Ensure network changes are implemented according to established procedures.
• Support network maintenance activities and scheduled upgrades.
• Monitor security-related network events and elevate where required.
• Ensure adherence to IT Risk, Security, and Compliance standards.
• Support the execution and monitoring of IT controls and operational risk measures.
• Manage audit, risk, and control remediation actions.
• Maintain evidence and documentation required for internal and external audits.
• Track operational risks, vulnerabilities, and compliance findings until closure.

Skills

Payments

IT Operations

Production Support

Site Reliability Engineering

Infrastructure Support

Incident management

Service restoration

Multi-team coordination

Analytical skills

Tools

ServiceNow

Monitoring tools

Networking tools

Job description

Gazelle Global is seeking an IT Operations Engineer (Payments) for a role in Amsterdam, Netherlands. The OMaaP Operations Team ensures stability, availability, and reliability of the platform’s IT services and infrastructure, coordinating incidents, releases, changes, and compliance.

The role requires experience in payments and IT operations, with strong incident management and cross-team coordination skills to support production releases and network operations.