Patient Services Supervisor

Medtronic; Onderste Caumer; On-site; EUR 62,000 - 94,000; Full time

Benefits offered by this job

MIP incentive

Job summary

Medtronic is seeking a People Manager to lead a high-performance team supporting CRM/ACM solutions in the Netherlands. Responsibilities include coaching, resource planning, and driving process improvements while ensuring KPIs and audits are met.

You will work in a diverse, cross-functional environment, collaborating with colleagues across countries. This role requires strong communication, analytical thinking, and a patient-focused mindset.

Qualifications

• Technical degree or health-related degree with demonstrated technical skills.
• Excellent communication skills via phone or video.
• Empathic and people-focused attitude; comfortable in diverse teams.

Responsibilities

• Lead and motivate a high-performance team; monitor daily performance and define objectives.
• Oversee processes and projects; drive improvements and efficiency.
• Balance individual tasks with system improvements and training.
• Ensure KPIs and SLAs are met; support audits and inspections.
• Interact with internal teams, customers, countries and marketing; represent department.

Skills

Tech degree or health degree

Excellent communication

People skills

Fluent in English

Other European language a plus

Patience & problem solving

MS Office/tech savviness

Education

Technical degree or health-related degree

Tools

MS Office

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Based In the Netherlands, the team supports innovative Cardiac Rhythm Management (CRM) and Acute Care & Monitoring (ACM) solutions, including implantable cardiac devices, remote monitoring technologies, wearable cardiac monitors, connected mobile applications, and video laryngoscopy systems. Make a meaningful impact on patients' lives while working for a global leader in medical technology. As part of Medtronic's BeConnected team, we provide remote support and troubleshooting to patients and healthcare professionals across Western Europe in 12 languages.

Primary Responsibilities

• You will be fully responsible for all people management related activities in the team: monitoring daily performance, defining and monitoring team objectives, resource management Lead, motivate and build a high-performance team through coaching and quality management
• You will overlook processes and projects within the scope of the team, and drive improvements and efficiency within the team
• A portion of time is spent on individual tasks and projects, e.g. system improvements, departmental goals, training and quality objectives
• Ensure that KPIs and SLAs are met
• Prepare, participate at and assist in audits and inspections (internal & external)
• Interact with counterparts in the department, business, customers, countries and marketing
• Represent the department in internal and external meetings
• Manage ad hoc issues and escalations.

Required Qualifications

• Technical degree or health related degree with demonstrated technical skills; Excellent communication skills via phone Solid empathic and people skills Positive, culturally sensitive attitude Fluent in English. Any other European language is considered a plus Patience and analytical problem-solving skills Computer and tech savviness: ability to quickly learn new technologies and applications & use MS Office
• You thrive being part of a close-knit and diverse team.

Preferred Qualifications

• Analytical and problem-solving skills Experience with managing remotely Background in providing patient or health care professional support Experience in service focused areas Work experience in a contact center or technical support Experience with working in a medical technical environment Experience with analyzing technical issues and processes for continuous improvement.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 62,400.00 EUR - 93,600.00 EUR | The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work.

Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning.

These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation.

You’re shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.