Service Account Manager Benelux

Bastian Solutions; Veghel; Hybrid; EUR 56,000 - 66,000; Full time

Benefits offered by this job

Bonus program

40 vacation days

Hybrid workplace

Health budget €300

Job summary

Vanderlande is seeking a Service Account Manager Benelux to strategically manage and grow service contracts across the Benelux region. You will partner with customers, coordinate internal teams, and drive value through service excellence, with a business-minded approach to profitability and long-term relationships.

You will collaborate with sales, support, and project teams to ensure successful life-cycle plans and service delivery, while maintaining a strong customer focus and industry

Qualifications

• Relevant working experience in a commercial environment.
• Excellent communication skills in English and Dutch.
• IT insight or technical understanding to grasp client and Vanderlande processes.
• Entrepreneurial mindset in an international setting.

Responsibilities

• Act as the client's representative within the internal organization and Vanderlande’s representative at your customers.
• Responsible for customer service execution and stakeholder/escalation management.
• Implementing, managing, analysing and optimizing service accounts for which you hold P&L responsibility.
• Identifying, generating and selling new opportunities.
• Ensuring operational readiness through seamless transition from project phase to the service organization.
• Coordinating and monitoring our service suppliers to ensure cost effective service delivery to our customers.
• Monitoring proper planning and execution of service requests and initiate improvements if necessary.
• Further improving contract management processes.

Skills

Commercial mindset

Communication skills

Negotiation

Travel readiness

Job description

Service Account Manager Benelux

Job Description

Effective April 1, 2026, Toyota Automated Logistics brings together Bastian Solutions, Vanderlande’s warehousing business, and viastore under one unified brand. During this transition phase, parts of our recruitment activities and communication may still be conducted via legacy company systems and email domains.

Service Account Manager Benelux At a glance:

Do you have a passion for building lasting relationships and driving customer success? As a Service Account Manager Benelux, you’ll be the customer contact, making a significant difference for your customers! Your mission? To strategically manage and grow the service contracts of (key) customers, optimise their satisfaction, enhancing both their competitive edge and loyalty - while boosting Vanderlande’s profitability.

Your role:

• You are the trusted business partner for a dedicated set of customers with the goal to improvetheir competitive position in the rapidly changing environment of Warehouse Automation
• Being in close contact with your customer, youare abletoidentify and generate opportunitieswhich benefit both our customers as well as Vanderlande
• You are “a spider in the web” and will be working closely with (amongst others):
  • Yourcustomers
  • Your colleagues to continuously learn andimprove
  • Our sales department in preparing and creating the service contracts and life-cycle plans (ifneeded) to ensure that these contracts and plans meet the requirements of both ourcustomers andVanderlande.
  • Our support organization in ensuring proper planning and execution of service requests as wellas (financial)administration
  • Our project execution organization in ensuring proper execution of (service) projects andhandover to yourcustomer

How will you make impact?

• Acting as the client's representative within the internal organization and acting as theVanderlande’s representative at yourcustomers
• Responsible for customer service execution and stakeholder/escalation management
• Implementing, managing, analysing and optimizing service accounts for which you hold P&Lresponsibility
• Identifying, generating and selling newopportunities
• Ensuring operational readiness through seamless transition from project phase to the serviceorganization
• Coordinating and monitoring our service suppliers to ensure cost effective service delivery to ourcustomers
• Monitoring a proper planning and execution of service requests and initiate improvements ifnecessary
• Further improving contract managementprocesses
  

The team

You are part of the Service Operations Warehousing department, more specifically, the team responsible for the Benelux region. The Benelux service region is one of the biggest and mature regions within the service pilarand is responsible for serving approximately 55customers. You will report to the Service Manager for the Service Account Managers.

What makes you a great fit?

• Relevant working experience in a commercialenvironment
• Sinceyou willbe in frequent contact with internal and external customers and building up long-term relationships,it isessential to have good communication skills (both English and Dutch) andsome logistical and technical insight (preferably also IT related), so you understand the client andVanderlande's operationalprocesses
• Moreover, you have a commercial mindset, and you enjoy acting as an entrepreneur in ourinternationalenvironment
• You have good negotiation and influencing skillsin order toconvince others to do what is best forourcustomers
• As we operate in an international environment but specifically assigned in our Benelux region,youdon’tmind travelling (by car, up to 50%).
• Flexible as a team player and part of the customer emergency standby

What you can look forward to:

In the challenging and responsible position of Service Account Manager Benelux,you willhave the chance to make a significant contribution to industry-leading projects and be connected to ourdedicated people and customers.

We offer a position in an informal, international and professional working environment with a lot of opportunities for personal development.

This position offers a competitive salary This position offers a competitive salary between 5000,- to 5900,-.

On top of your fixed salary you’ll receive the following secondary benefits:

• Personal flexible bonus program (Short term incentive, 7,5%)
• 40 vacation days (20 statutory days and a flexible budget worth 20 days)
• Flexible working hours
• A hybrid workplace (40% working from home and 60% in the office)
• A Health & Wellbeing budget worth €300,- per calendar year
• Commuting allowance, including full reimbursement of travel by public transport
• Working from home allowance
• Collective pension scheme and discount on additional health insurance
• On-site company health centres with a gym, physiotherapists and occupational therapists
• Academy and training facilities to boost your skills
• A variety in network communities and initiatives
• And a great company restaurant and coffee bar with barista

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.