Partner Experience Programs Lead

Just Eat Takeaway.com; Amsterdam; On-site; EUR 65,000 - 95,000; Full time

Job summary

Just Eat Takeaway.com is seeking a Customer Experience Programme Manager within the Restaurant Experience team in Amsterdam. You will lead cross-functional programmes to improve partner satisfaction, NPS, and overall platform performance, coordinating with Product, Logistics, CS, and Commercial to optimize the partner lifecycle.

You will drive data-driven interventions, deliver measurable improvements, and report progress to senior leadership, shaping the partner ecosystem across markets.

Qualifications

• Experience in partner experience, programme management, or cross-functional operations.
• Proven track record delivering improvement programmes with measurable impact on NPS, churn, and SLAs.
• Strong analytical skills for NPS driver analysis and data reviews.
• Ability to influence senior stakeholders and translate data into actionable insights.

Responsibilities

• Own end-to-end delivery of partner experience improvement programmes across 5+ cross-functional teams.
• Drive improvement in partner NPS by addressing root causes like waiting times and cancellations.
• Coordinate programmes with CS, Logistics, markets, and Commercial to accelerate the platform flywheel.
• Track programme performance and produce monthly reports for Director review and quarterly executive summaries for the COO.
• Identify root causes of partner dissatisfaction through NPS driver analysis, partner feedback, and data reviews.

Skills

Partner experience

Programme management

Cross-functional ops

NPS analysis

Stakeholder influence

Executive reporting

Job description

Just Eat Takeaway.com is seeking a Customer Experience Programme Manager within the Restaurant Experience team in Amsterdam. You will lead cross-functional programmes to improve partner satisfaction, NPS, and overall platform performance, coordinating with Product, Logistics, CS, and Commercial to optimize the partner lifecycle.

You will drive data-driven interventions, deliver measurable improvements, and report progress to senior leadership, shaping the partner ecosystem across markets.