Part-Time Data Center Hands-On Service Technician

Iron Mountain; Haarlem; On-site; EUR 36,000 - 48,000; Part time

Benefits offered by this job

Competitive compensation

Health, wellness, and retirement plans

Learning and career growth

Overtime opportunities

Job summary

Iron Mountain is seeking a hands-on, detail-oriented Service Delivery Technician, Data Centre to join our IMDC / Operations team. You will provide direct physical support for critical environment infrastructure and ensure reliable operation of customer equipment in a global leader’s facilities.

The role emphasizes hands-on hardware tasks, ticket management, safety compliance, and collaboration with cross-functional teams.

Qualifications

• Previous experience in a customer service or data center environment preferred.
• Strong organizational and prioritization skills with the ability to self-manage ticket queues and multitask under minimal supervision.
• Exceptional attention to detail and a commitment to following established safety and operational processes.
• Fluent English required and Dutch language skills a plus.

Responsibilities

• Deliver Smart Hands Support: Perform physical hardware and cabling tasks, including racking server and network equipment with on-the-job training provided.
• Manage Service Requests: Monitor and execute incoming tickets for customer installations, troubleshooting, escorting, and material handling throughout your shift.
• Maintain Operational Safety: Adhere strictly to process guidelines and safety codes to protect the environment, your teammates, and facility occupants.
• Coordinate Shipments and Inventory: Handle inbound and outbound dock shipments, perform inventory management, package deliveries, and support recycling efforts.

Skills

Customer service

Data center experience

Organizational skills

Attention to detail

Safety processes

English fluency

Dutch language skills

Job description

Iron Mountain is seeking a hands-on, detail-oriented Service Delivery Technician, Data Centre to join our IMDC / Operations team. You will provide direct physical support for critical environment infrastructure and ensure reliable operation of customer equipment in a global leader’s facilities.

The role emphasizes hands-on hardware tasks, ticket management, safety compliance, and collaboration with cross-functional teams.