Order Fulfillment Supervisor

Life Fitness; Rotterdam; Hybrid; EUR 48,000 - 64,000; Full time

Benefits offered by this job

Access to our Life Fitness gym at the

Hybrid work environment

13th month bonus

Job summary

Life Fitness Rotterdam is looking for an experienced EMEA Order Fulfilment Supervisor to lead the UK and Netherlands team, ensuring accurate order processing and timely delivery across the region. You will collaborate with Sales, Customer Service and Supply Chain, drive continuous improvement, and ensure compliance with import/export requirements while enhancing the distributor and customer experience.

The role offers a hybrid work model, access to the on-site gym, and a 13th‑month bonus in a

Qualifications

• Bachelor’s degree or equivalent working experience.
• Minimum of 3 years’ management experience within Order Fulfilment.
• Advanced Excel skills, with the ability to analyse data, interpret trends and produce clear reports to support operational decisions.
• Previous export experience, including an understanding of international shipping requirements, export documentation and compliance considerations.
• Strong organisational skills, with the ability to manage multiple priorities, adapt to changing demands and maintain attention to detail in a fast-paced environment.
• Experience working within an international organisation, with an appreciation of cultural, language and matrix organisational structures.
• Ability to support operational plans, identify improvement opportunities and help increase efficiency, profitability and sustainable growth.
• Fluent English language skills; Dutch language skills are a plus but not essential.
• Experience with Oracle or Microsoft Dynamics AX would be an advantage.

Responsibilities

• Lead, coach and develop a team of 10 Order Fulfilment direct reports across the UK and Holland, creating a supportive, high-performing and customer-focused environment.
• Plan and manage team workload, holiday cover and day-to-day priorities to ensure service levels are maintained across the DB EMEA Order Fulfilment function.
• Act as the first point of escalation for order, customer or process-related issues, supporting the team to resolve challenges quickly, professionally and in line with business expectations.
• Support performance management, regular one-to-ones, coaching reviews, training and development activities to help the team achieve individual and departmental objectives.
• Oversee the end-to-end order process, from order entry through to shipment and invoicing, ensuring orders are progressed accurately and efficiently.
• Ensure the team follows agreed processes, company policies and country-specific import and export requirements across the EMEA region.
• Monitor performance against key service measures, including on-time collection, order accuracy, backlog management, revenue readiness and customer satisfaction.
• Work closely with Sales, Customer Service, Supply Chain, Manufacturing, Warehousing, Finance and logistics providers to maintain clear communication, resolve issues and support a smooth customer journey.
• Prepare and use regular reporting, including weekly sales and operational updates, to identify risks, track progress and support informed decision-making.
• Champion continuous improvement by identifying opportunities to simplify processes, improve accuracy, strengthen communication and enhance the overall customer experience.

Skills

Order fulfilment leadership

Advanced Excel

Export experience

Cross-functional collaboration

International environment

Data analysis

English fluency

Education

Bachelor's degree

Tools

Oracle

Microsoft Dynamics AX

Job description

As a global leader in the fitness industry, Life Fitness / Hammer Strength helps people around the world live fitter, healthier and happier lives. For more than 50 years, we have continued to innovate and develop fitness equipment used in gyms, businesses, hotels and homes.

Our diverse and dedicated teams work with passion to create inspiring fitness solutions that meet the needs of every athlete. At Life Fitness, it is not just about training; it is about supporting a lifestyle that inspires and motivates people. Join our mission and become part of a company that inspires healthier lives worldwide.

From our brand-new office in Rotterdam, located in The Mark business complex and complete with our own Life Fitness / Hammer Strength gym, we actively and enthusiastically contribute to our mission: Inspire the World to Workout.

Job Overview

The EMEA Order Fulfilment Supervisor plays a key role in supporting the smooth and effective delivery of customer orders across the DB EMEA region. This position helps ensure the Order Fulfilment function operates consistently, efficiently and in line with agreed service standards, while supporting a positive customer and distributor experience.

Reporting to the UK-based Supply Chain Manager, the Supervisor works closely with colleagues across the Netherlands and the UK to support operational alignment, clear communication and continuous improvement across the wider EMEA Supply Chain organisation.

The role acts as an important link between operations, internal stakeholders and distributors, helping to maintain strong service delivery and effective cross-functional collaboration.

What will you do?

In this role, you will be responsible for leading the day-to-day operation of the DB EMEA Order Fulfilment team, ensuring orders are managed accurately, priorities are clearly understood and the team has the support needed to deliver a high level of service.

Key responsibilities include:

• Lead, coach and develop a team of 10 Order Fulfilment direct reports across the UK and Holland, creating a supportive, high-performing and customer-focused environment.
• Plan and manage team workload, holiday cover and day-to-day priorities to ensure service levels are maintained across the DB EMEA Order Fulfilment function.
• Act as the first point of escalation for order, customer or process-related issues, supporting the team to resolve challenges quickly, professionally and in line with business expectations.
• Support performance management, regular one-to-ones, coaching reviews, training and development activities to help the team achieve individual and departmental objectives.
• Oversee the end-to-end order process, from order entry through to shipment and invoicing, ensuring orders are progressed accurately and efficiently.
• Ensure the team follows agreed processes, company policies and country-specific import and export requirements across the EMEA region.
• Monitor performance against key service measures, including on-time collection, order accuracy, backlog management, revenue readiness and customer satisfaction.
• Work closely with Sales, Customer Service, Supply Chain, Manufacturing, Warehousing, Finance and logistics providers to maintain clear communication, resolve issues and support a smooth customer journey.
• Prepare and use regular reporting, including weekly sales and operational updates, to identify risks, track progress and support informed decision-making.
• Champion continuous improvement by identifying opportunities to simplify processes, improve accuracy, strengthen communication and enhance the overall customer experience.

Who are you:

You are an experienced order fulfilment professional with experience in leading teams and who enjoys delivering excellent customer service. You perform best in a fast-paced international environment, can balance multiple priorities, have a strong eye for detail and are able to manage a team with a fair and sociable approach.

For a summarizion of requirements look at the bullets below:

Requirements:

• Bachelor’s degree or equivalent working experience.
• Minimum of 3 years’ management experience within Order Fulfilment, ideally leading a multi-location team.
• Advanced Excel skills, with the ability to analyse data, interpret trends and produce clear reports to support operational decisions.
• Previous export experience, including an understanding of international shipping requirements, export documentation and compliance considerations.
• Strong organisational skills, with the ability to manage multiple priorities, adapt to changing demands and maintain attention to detail in a fast-paced environment.
• Experience working within an international organisation, with an appreciation of cultural, language and matrix organisational structures.
• Ability to support operational plans, identify improvement opportunities and help increase efficiency, profitability and sustainable growth.
• Fluent English language skills; Dutch language skills are a plus but not essential.
• Experience with Oracle or Microsoft Dynamics AX would be an advantage.

What we offer:

• Access to our Life Fitness / Hammer Strength gym at the office
• A hybrid work environment with 3 days per week in the office
• A warm supportive and welcoming working environment
• An extra bonus in the form of a 13th month

In addition, we offer a diverse and challenging role within an sociable and sporty work environment, this in an organization that provides ample opportunities for autonomy, initiative, and personal development.