EMEA Order Fulfillment Supervisor – Hybrid, 13th Month

Life Fitness; Rotterdam; Ibrido; EUR 48.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Access to our Life Fitness gym at the

Hybrid work environment

13th month bonus

Descrizione del lavoro

Life Fitness Rotterdam is looking for an experienced EMEA Order Fulfilment Supervisor to lead the UK and Netherlands team, ensuring accurate order processing and timely delivery across the region. You will collaborate with Sales, Customer Service and Supply Chain, drive continuous improvement, and ensure compliance with import/export requirements while enhancing the distributor and customer experience.

The role offers a hybrid work model, access to the on-site gym, and a 13th‑month bonus in a

Competenze

• Bachelor’s degree or equivalent working experience.
• Minimum of 3 years’ management experience within Order Fulfilment.
• Advanced Excel skills, with the ability to analyse data, interpret trends and produce clear reports to support operational decisions.
• Previous export experience, including an understanding of international shipping requirements, export documentation and compliance considerations.
• Strong organisational skills, with the ability to manage multiple priorities, adapt to changing demands and maintain attention to detail in a fast-paced environment.
• Experience working within an international organisation, with an appreciation of cultural, language and matrix organisational structures.
• Ability to support operational plans, identify improvement opportunities and help increase efficiency, profitability and sustainable growth.
• Fluent English language skills; Dutch language skills are a plus but not essential.
• Experience with Oracle or Microsoft Dynamics AX would be an advantage.

Mansioni

• Lead, coach and develop a team of 10 Order Fulfilment direct reports across the UK and Holland, creating a supportive, high-performing and customer-focused environment.
• Plan and manage team workload, holiday cover and day-to-day priorities to ensure service levels are maintained across the DB EMEA Order Fulfilment function.
• Act as the first point of escalation for order, customer or process-related issues, supporting the team to resolve challenges quickly, professionally and in line with business expectations.
• Support performance management, regular one-to-ones, coaching reviews, training and development activities to help the team achieve individual and departmental objectives.
• Oversee the end-to-end order process, from order entry through to shipment and invoicing, ensuring orders are progressed accurately and efficiently.
• Ensure the team follows agreed processes, company policies and country-specific import and export requirements across the EMEA region.
• Monitor performance against key service measures, including on-time collection, order accuracy, backlog management, revenue readiness and customer satisfaction.
• Work closely with Sales, Customer Service, Supply Chain, Manufacturing, Warehousing, Finance and logistics providers to maintain clear communication, resolve issues and support a smooth customer journey.
• Prepare and use regular reporting, including weekly sales and operational updates, to identify risks, track progress and support informed decision-making.
• Champion continuous improvement by identifying opportunities to simplify processes, improve accuracy, strengthen communication and enhance the overall customer experience.

Conoscenze

Order fulfilment leadership

Advanced Excel

Export experience

Cross-functional collaboration

International environment

Data analysis

English fluency

Formazione

Bachelor's degree

Strumenti

Oracle

Microsoft Dynamics AX

Descrizione del lavoro

Life Fitness Rotterdam is looking for an experienced EMEA Order Fulfilment Supervisor to lead the UK and Netherlands team, ensuring accurate order processing and timely delivery across the region. You will collaborate with Sales, Customer Service and Supply Chain, drive continuous improvement, and ensure compliance with import/export requirements while enhancing the distributor and customer experience.

The role offers a hybrid work model, access to the on-site gym, and a 13th‑month bonus in a