Ops Transformation & Process Excellence Specialist

Rituals; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Job summary

Rituals Group in Amsterdam is seeking an Operations Specialist within Wholesale & Travel Retail to design and improve business processes, systems and data capabilities that enable scalable growth. You bridge business needs with technology solutions, ensuring requirements are translated into practical, future-proof solutions.

You will work with stakeholders across functions, supporting transformation initiatives, system implementations and continuous improvement projects, including data quality,

Qualifications

• Gathering, documenting and translating business requirements into clear process and system enhancements.
• Identifying opportunities to simplify processes, reduce manual work and improve efficiency through automation and standardization.
• Supporting strategic initiatives such as Salesforce, Master Data, AI, automation and other transformation programs.
• Mapping, analyzing and improving end-to-end business processes across Wholesale & Travel Retail.
• Coordinating and supporting User Acceptance Testing (UAT) activities and validating that solutions meet business requirements.
• Driving data quality improvements and ensuring data supports operational and commercial decision-making.
• Developing business cases and helping prioritize improvement opportunities based on business value.
• Collaborating with internal and external stakeholders to ensure successful implementation and adoption of new tools, systems and processes.
• Supporting reporting and dashboard initiatives by defining business requirements and translating operational insights into actionable recommendations.
• Acting as a key WHS/TR representative in cross-functional projects and transformation programs.
• Contributing to the long-term roadmap for process, data and technology improvements within Wholesale & Travel Retail.

Responsibilities

• Gathering, documenting and translating business requirements into clear process and system enhancements.
• Identifying opportunities to simplify processes, reduce manual work and improve efficiency through automation and standardization.
• Supporting strategic initiatives such as Salesforce, Master Data, AI, automation and other transformation programs.
• Mapping, analyzing and improving end-to-end business processes across Wholesale & Travel Retail.
• Coordinating and supporting User Acceptance Testing (UAT) activities and validating that solutions meet business requirements.
• Driving data quality improvements and ensuring data supports operational and commercial decision-making.
• Developing business cases and helping prioritize improvement opportunities based on business value.
• Collaborating with internal and external stakeholders to ensure successful implementation and adoption of new tools, systems and processes.
• Supporting reporting and dashboard initiatives by defining business requirements and translating operational insights into actionable recommendations.
• Acting as a key WHS/TR representative in cross-functional projects and transformation programs.
• Contributing to the long-term roadmap for process, data and technology improvements within Wholesale & Travel Retail.

Job description

Rituals Group in Amsterdam is seeking an Operations Specialist within Wholesale & Travel Retail to design and improve business processes, systems and data capabilities that enable scalable growth. You bridge business needs with technology solutions, ensuring requirements are translated into practical, future-proof solutions.

You will work with stakeholders across functions, supporting transformation initiatives, system implementations and continuous improvement projects, including data quality,