Operations Transformation & Process Improvement Specialist

Rituals (B Corp™); Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Staff discount on Rituals products

Attractive bonus

Flexible working hours

Job summary

Rituals is seeking an Operations Specialist within Wholesale & Travel Retail to design and improve business processes, systems and data capabilities enabling scalable growth. You’ll bridge business needs with technology, partnering with Tech, Data, Supply Chain and external program teams.

You will gather requirements, map processes, and drive automation, standardization and data quality to enable informed decisions and successful transformations.

Qualifications

• Bachelor's or Master's degree in Business Administration, Supply Chain, Information Management, Data Analytics or related field.
• 3+ years of experience in process improvement, business analysis, project management or related roles.
• Experience gathering requirements, mapping processes and translating needs into solutions.
• Strong analytical skills and ability to work with data to drive improvements.
• Experience in cross-functional environments with multiple stakeholders.

Responsibilities

• Gather, document and translate business requirements into clear process and system enhancements.
• Identify opportunities to simplify processes and reduce manual work through automation and standardization.
• Support strategic initiatives such as Salesforce, Master Data, AI and other transformation programs.
• Map and improve end-to-end business processes across Wholesale & Travel Retail.
• Coordinate and support User Acceptance Testing (UAT) activities.
• Drive data quality improvements to support decisions.
• Develop business cases and prioritize improvement opportunities by business value.
• Collaborate with internal and external stakeholders for implementation and adoption.
• Support reporting and dashboards by translating insights into actions.
• Act as a WHS/TR representative in cross-functional projects.
• Contribute to long-term roadmaps for process, data and technology improvements.

Skills

Analytical skills

Stakeholder management

Structured thinking

Cross-functional collaboration

Education

Bachelor's or Master's degree in Business Administration, Supply Chain, Information Management, Data Analytics or a related field

Tools

Salesforce

ERP

Master Data Management

Reporting tools

Job description

Rituals is seeking an Operations Specialist within Wholesale & Travel Retail to design and improve business processes, systems and data capabilities enabling scalable growth. You’ll bridge business needs with technology, partnering with Tech, Data, Supply Chain and external program teams.

You will gather requirements, map processes, and drive automation, standardization and data quality to enable informed decisions and successful transformations.