Business Transformation and continuous improvement specialist

Rituals; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Job summary

Rituals Group in Amsterdam is seeking an Operations Specialist within Wholesale & Travel Retail to design and improve business processes, systems and data capabilities that enable scalable growth. You bridge business needs with technology solutions, ensuring requirements are translated into practical, future-proof solutions.

You will work with stakeholders across functions, supporting transformation initiatives, system implementations and continuous improvement projects, including data quality,

Qualifications

• Gathering, documenting and translating business requirements into clear process and system enhancements.
• Identifying opportunities to simplify processes, reduce manual work and improve efficiency through automation and standardization.
• Supporting strategic initiatives such as Salesforce, Master Data, AI, automation and other transformation programs.
• Mapping, analyzing and improving end-to-end business processes across Wholesale & Travel Retail.
• Coordinating and supporting User Acceptance Testing (UAT) activities and validating that solutions meet business requirements.
• Driving data quality improvements and ensuring data supports operational and commercial decision-making.
• Developing business cases and helping prioritize improvement opportunities based on business value.
• Collaborating with internal and external stakeholders to ensure successful implementation and adoption of new tools, systems and processes.
• Supporting reporting and dashboard initiatives by defining business requirements and translating operational insights into actionable recommendations.
• Acting as a key WHS/TR representative in cross-functional projects and transformation programs.
• Contributing to the long-term roadmap for process, data and technology improvements within Wholesale & Travel Retail.

Responsibilities

• Gathering, documenting and translating business requirements into clear process and system enhancements.
• Identifying opportunities to simplify processes, reduce manual work and improve efficiency through automation and standardization.
• Supporting strategic initiatives such as Salesforce, Master Data, AI, automation and other transformation programs.
• Mapping, analyzing and improving end-to-end business processes across Wholesale & Travel Retail.
• Coordinating and supporting User Acceptance Testing (UAT) activities and validating that solutions meet business requirements.
• Driving data quality improvements and ensuring data supports operational and commercial decision-making.
• Developing business cases and helping prioritize improvement opportunities based on business value.
• Collaborating with internal and external stakeholders to ensure successful implementation and adoption of new tools, systems and processes.
• Supporting reporting and dashboard initiatives by defining business requirements and translating operational insights into actionable recommendations.
• Acting as a key WHS/TR representative in cross-functional projects and transformation programs.
• Contributing to the long-term roadmap for process, data and technology improvements within Wholesale & Travel Retail.

Job description

As an Operations Specialist within Wholesale & Travel Retail, you are responsible for designing and improving business processes, systems and data capabilities that enable scalable growth. You act as the bridge between business needs and technology solutions, ensuring that Wholesale & Travel Retail requirements are translated into practical, future-proof solutions.

In this role, you work closely with business stakeholders, Tech & Data teams, Supply Chain, Customer Fulfilment and external program teams. You play a key role in transformation initiatives, system implementations and continuous improvement projects by translating operational challenges into sustainable solutions.

• Gathering, documenting and translating business requirements into clear process and system enhancements.
• Identifying opportunities to simplify processes, reduce manual work and improve efficiency through automation and standardization.
• Supporting strategic initiatives such as Salesforce, Master Data, AI, automation and other transformation programs.
• Mapping, analyzing and improving end-to-end business processes across Wholesale & Travel Retail.
• Coordinating and supporting User Acceptance Testing (UAT) activities and validating that solutions meet business requirements.
• Driving data quality improvements and ensuring data supports operational and commercial decision-making.
• Developing business cases and helping prioritize improvement opportunities based on business value.
• Collaborating with internal and external stakeholders to ensure successful implementation and adoption of new tools, systems and processes.
• Supporting reporting and dashboard initiatives by defining business requirements and translating operational insights into actionable recommendations.
• Acting as a key WHS/TR representative in cross-functional projects and transformation programs.
• Contributing to the long-term roadmap for process, data and technology improvements within Wholesale & Travel Retail.