Operations Team Leader

Dyzle BV; Netherlands; Hybrid; EUR 42,000 - 50,000; Full time

Benefits offered by this job

Group health insurance

Laptop & phone

Partial WFH

Home working allowance

Job summary

Dyzle BV is seeking an Operations Team Leader to coordinate and optimize our operational activities. You will manage a team of work preparers, support staff and service engineers, ensuring customer satisfaction and timely execution of SLAs.

The role offers significant freedom to improve processes and grow within the organization. Dutch and English language skills are required, plus the option for partial remote work in a flexible hybrid setup.

Qualifications

• Good communication skills and a customer-oriented and commercial attitude.
• Healthy sense of responsibility and willingness to take on variety in work.
• Willingness to live in the Netherlands and speak Dutch; English skills are a plus.

Responsibilities

• Lead and manage a team of work preparers, support staff and service engineers.
• Ensure maintenance contracts and SLAs are executed on time; be the first point of contact for the team.
• Oversee daily management of the support department and logistics around hardware in the warehouse.

Skills

Communication skills

Customer-oriented attitude

Commercial mindset

Responsible

Dutch language (written)

English language (written)

32 hours per week availability

Education

HBO level

Job description

Operations Team Leader

At Dyzle, you will have the opportunity to play a key role in coordinating and optimizing our operational activities. This is the challenge for an experienced professional who wants to apply and further develop his or her knowledge. You will manage a team of work preparers, support staff and service engineers and ensure that our services run smoothly. You will bear responsibility for customer satisfaction, work on innovative solutions and contribute to the reliability of our temperature monitoring. The variety, responsibility and valuable experience you will gain with us make this a unique opportunity. Ready for the next step? Will you join us?

What will you do as a Team Leader of Operations at Dyzle?

As Operations Team Leader you are responsible for customer satisfaction and manage a team with support staff, a work planner and service engineers. You are their first point of contact and, together with the work planner, verify that maintenance contracts and Service Level Agreements are executed on time.

You are responsible for the daily management of the support department, work preparation and the logistical process around our hardware in the warehouse. In addition, you will transfer tickets with issues about our online environment to the IT department, monitoring progress and providing feedback to the customer.

We want to keep improving our working methods and internal processes. You will therefore be given a lot of freedom and responsibility to identify improvement projects, take them up and, together with colleagues, achieve concrete results.

Most importantly, you can do what you like at Dyzle! Your job offers a lot of space for your own input. We are always open to ideas and growth within the organization is possible.

In addition to a group of great colleagues, informal work atmosphere, plenty of free parking at work, a spacious, modern workplace with a view and plenty of independence in your work, Dyzle offers much more to put you over the top:

Since we are convinced that our employees ensure that we can be successful, our preference is to establish a long-term relationship after a (short) temporary employment!

From €3,750 to €4,500 per month, depending on knowledge and experience;

and group health insurance

Laptop and phone

Which may also be used privately

Partial working from home is possible

Employment

Since we are convinced that our employees ensure that we can be successful, our preference is to establish a long-term relationship after a (short) temporary employment!

and home working allowance

What does Dyzle expect from me?

That’s a good question! We don’t have any specific educational requirements, but we expect an HBO working and thinking level. We hope you have good communication skills and a customer-oriented and commercial attitude. You have a healthy sense of responsibility and like variety. It is a requirement that you live in the Netherlands and speak and write Dutch. In addition, you speak and write English and are, preferably, available at least 32 hours per week.

Do you think we are a match?

Do you think Dyzle is a good match for you or would you like more information about this vacancy? Then contact us on 036 523 39 00 or email us at
[e-mail]
to make an appointment.

Acquisition in response to this vacancy is not appreciated.