Operations Manager

GXO Logistics, Inc.; Netherlands; Remote; EUR 60,000 - 90,000; Full time

Job summary

GXO Logistics, Inc. in Tilburg, Netherlands, seeks an experienced Operations Manager to lead our warehouse operations for a Fashion & Retail client. You will guide and develop teams, drive performance, and contribute to the leadership team.

The role includes managing inbound/outbound/returns, maintaining safety and quality, and driving continuous improvement. English is essential; Dutch would be a plus, and you’ll collaborate with customers and internal stakeholders.

Qualifications

• University degree / HBO qualification in a relevant field.
• Experience in a similar operational leadership role in warehousing.
• Experience managing large operational teams; strong leadership skills.
• Fluent English; Dutch would be an advantage.
• Solid knowledge of WMS systems and strong Excel skills.
• Lean and continuous improvement mindset.

Responsibilities

• Fully responsible for warehouse operations including inbound, outbound, returns, shipping, and maintenance.
• Lead and develop operational teams to achieve KPIs and customer expectations.
• Oversee the technical department for maintenance and repair planning.
• Drive performance, continuous improvement and safety standards.
• Collaborate with leadership and stakeholders on strategy and objectives.
• Build strong relationships with customers and internal teams.
• Monitor key metrics and ensure high reliability of equipment and processes.

Skills

Leadership

People management

Operational leadership

Lean methodologies

Continuous improvement

WMS experience

Excel skills

English fluency

Dutch language

Education

University degree / HBO qualification

Job description

We are looking for an experienced Operations Manager to lead warehouse operations at our innovative site in Tilburg, working with a well-known Fashion & Retail customer.

In this role, you will lead and develop operational teams, drive performance and continuous improvement, and act as a key member of the leadership team. If you are an enthusiastic operations leader ready for more responsibility and your next career step, this could be your opportunity.

What you do on a typical day

• Full responsibility for the warehouse operations - inbound, outbound, returns, shipping, and the technical department.
• Leading and overseeing operational performance across all departments to ensure smooth daily execution, achievement of KPIs, and delivery of customer expectations.
• Overseeing the technical department, including maintenance and repair planning, to ensure equipment reliability and operational continuity.
• Managing and developing operational teams through performance management, coaching, mentoring, and ongoing support.
• Ensuring operational standards, productivity, quality, and safety requirements are consistently maintained across the site.
• Monitoring and managing key operational metrics, including productivity, service levels, customer agreements, quality, and absence and illness rates.
• Driving continuous improvement initiatives to enhance operational efficiency and overall warehouse performance.
• Acting as a member of the leadership team, contributing to operational strategy, decision-making, and business objectives.
• Building and maintaining strong relationships with customers and internal stakeholders through daily contact and collaboration on operational matters.

What you need to succeed at GXO

• University degree / HBO qualification in a relevant field.
• Previous experience in a similar operational leadership role within a warehousing environment.
• Experience managing large operational teams, combined with strong leadership and people management skills.
• Proven ability to drive operational performance, achieve results, and motivate teams in a fast-paced environment.
• Fluent English required; Dutch would be considered an advantage.
• Good knowledge of WMS systems and strong Excel skills.
• Solid understanding of Lean methodologies and continuous improvement practices.

What we offer you

• A competitive salary and a challenging role with a high level of responsibility and variety, where no two days are the same.
• The opportunity to work in a dynamic and growing organization.
• A highly motivated and ambitious team focused on continuous growth and improvement.
• A positive and collaborative working atmosphere on site.

Your work environment

Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics oversee their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organization.

GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries, like e-commerce, food & retail and industrial multinationals. In the Northern Europe region GXO operates from +50 different locations.

In short, this is the next place you want to work!

Interested?