Operations Specialist | Dutch

Undutchables; Amsterdam; On-site; EUR 45,000 - 60,000; Full time

Job summary

Undutchables in Amsterdam is seeking an Operations Specialist to support and optimize daily terminal operations, coordinating activities across internal teams and external partners.

You will monitor performance, manage vehicle flows, and drive improvements in service quality and efficiency through proactive coordination and data reporting.

This role emphasizes hands-on execution, clear communication with customers and carriers, and contribution to ongoing process standardization.

Responsibilities

• Support the Operations Manager with planning, coordination, and execution of daily terminal operations in Amsterdam.
• Coordinate vehicle movements, workshop activities, and transportation processes to ensure smooth operations.
• Act as contact for operational inquiries, coordinating with customers, carriers, and terminals.
• Monitor daily activities and identify bottlenecks to maintain efficiency and service quality.
• Maintain records, support KPI reporting, and provide timely operational updates.

Job description

Our client is looking for an Operations Specialist to play a key role in supporting and optimizing daily terminal operations in Amsterdam. The Operations Specialist will be responsible for coordinating operational activities, monitoring service performance, and ensuring effective communication and collaboration between internal teams, customers, carriers, terminals, and other external stakeholders.
Through a proactive and hands-on approach, the Operations Specialist will contribute to smooth operations, high service quality, and efficient processes across the supply chain.

Operations Planning & Coordination

Support the Operations Manager with the planning, coordination, and execution of daily terminal operations in Amsterdam.Coordinate vehicle movements, workshop activities, and transportation-related processes to ensure smooth operational execution.Monitor operational priorities, open actions, and deadlines, ensuring tasks are completed accurately and on time.

Customer & Stakeholder Management

Act as a key point of contact for operational inquiries and customer service requests.Coordinate closely with customers, carriers, terminal operators, service providers, and other business partners to ensure clear communication and effective issue resolution.Identify and escalat

Operations Monitoring & Performance Control

Monitor daily terminal activities and vehicle flows to ensure operational efficiency and service quality.Track vehicle status, load planning, throughput, and delivery progress while proactively identifying potential bottlenecks.Monitor supplier and service provider performance and report deviations or improvement opportunities to the Operations Manager.

Continuous Improvement

Identify operational inefficiencies and support initiatives aimed at improving processes, service quality, and overall performance.Contribute to the standardization of operational procedures and support the resolution of recurring operational issues.

Reporting & Administration

Maintain accurate operational records, tracking tools, and follow-up reports.Support KPI monitoring and performance reporting by providing timely and reliable operational data.Prepare regular updates and reports to support decision-making and operational excellence.