Operations Manager

Erinion; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Job summary

Erinion, part of the Scania Group, seeks an Operations Manager for the Netherlands to own the performance of charging sites. You’ll focus on remote troubleshooting, system behaviour, and data-driven decisions, acting as the bridge between customers, partners, and internal teams.

You’ll conduct handovers, provide on-site trainings, and drive improvements using uptime, utilisation, and case patterns to ensure reliable operations across deployments.

Qualifications

• Background in operations, technical support, service coordination, or similar.
• Experience with incident handling or system-based troubleshooting.
• Fluent in Dutch and English, written and spoken.

Responsibilities

• Remote troubleshooting in CMS and connected systems.
• Analyse logs and system behaviour to identify root causes.
• Own uptime and daily operational stability for customers.
• Coordinate on-site interventions with service partners.
• Conduct customer handovers and trainings in charging operations.

Skills

Technical mindset

Operations experience

Incident handling

System troubleshooting

Data-driven decisions

Tools

CMS

Log analysis

Job description

Are you structured, technically curious, and motivated by solving real operational problems? Do you want to work hands‑on with data, systems, and remote troubleshooting in the transition to electric heavy duty transport? This role sits at the core of making charging operations work.

About Erinion

Erinion designs, builds and operates depot and destination charging solutions for heavy-duty vehicles. As part of the Scania Group, we combine the strength of a global transport leader with the agility of a fast-growing company. Our approach focuses on energy efficiency and optimal utilisation, ensuring that electrification is not only sustainable but also financially and commercially viable for our customers. We support different ways of financing, owning and operating charging sites, so that each customer can find the model that best fits their business. With operations across eight European markets and global expansion underway, we enable transport operators to electrify their fleets with confidence and long-term profitability.

The role

As Operations Manager for the Netherlands, you own the operational performance of charging sites with a strong focus on remote troubleshooting, system behaviour, and data-driven decisions. You spend a significant part of your time working in systems, analysing issues, identifying root causes, and resolving incidents without physical intervention. You act as the link between customers, service partners, and internal tech teams. You will also perform customer handovers on site as well as in depth trainings in charging and charging systems.

Your responsibilities

Remote troubleshooting & technical operations

• Perform advanced troubleshooting in CMS and connected systems
• Analyse logs, error patterns, and system behaviour to identify and resolve root causes
• Ensure configurations, firmware, and connectivity are correct and stable

Operational performance & incident management

• Own uptime and daily operational stability for customers in France
• Monitor performance and proactively address deviations
• Handle incidents end‑to‑end with clear communication and documentation

Service partner coordination

• Coordinate on‑site interventions when remote resolution is not possible
• Ensure high quality and SLA adherence

Customer onboarding & handover

• Conduct customer handovers and training in charging operations and system usage
• Ensure customers are set up to operate sites efficiently from day one
• Work actively with operational data (uptime, utilisation, case patterns)
• Drive improvements based on data and recurring issues

Your Profile

We are looking for someone who combines a strong technical mindset with the ability to drive operational performance and resolve complex system issues. In this role, you take ownership of keeping operations stable and running smoothly. You are structured and organised, able to manage multiple parallel cases, and curious about how systems behave and where issues arise. You communicate clearly and work with systems, data, and stakeholders to ensure reliable and efficient operations.

Experience

• Background in operations, technical support, service coordination, or similar
• Experience with incident handling or system‑based troubleshooting

Technical mindset

• Strong technical interest with a curiosity to understand how systems work
• Interested in how data, automation, and emerging technologies can improve operations

Communication & Mobility

• Fluent in Dutch and English, written and spoken
• Open to travel, including occasional on‑site visits and customer interactions

Nice to have

Experience from EV charging, energy, automotive, or similar technical domain

Understanding of OCPP, charging systems, or connected hardware

Location

Preferably in the capital region of the Netherlands.

Why join Erinion?

At Erinion, you won't just be a part of the change, you'll pioneer it.

• Impact: Work at the forefront of the green transition in heavy transport.
• Culture: Join a fast-growing company where your ideas are valued, your contributions have a significant impact, and your decisions directly shape the local market.
• Growth: Enjoy the agility of a scale-up with a competitive compensation package and strong professional growth opportunities.

We are driven by our belief that the power of diversity fuels innovation. We welcome individuals from all backgrounds, cultures, and perspectives to join our team. A background check might be conducted for this position.