Solutions Engineer Operations · Netherlands - Rotterdam

Last Mile Solutions BV; Rotterdam; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Performance-based bonus scheme

Pension scheme partly covered by theem

38 days off annually: 25 vacation days

Commuting reimbursement

Lunch in-house bistro

Team events & company parties

Job summary

Last Mile Solutions seeks a Solutions Engineer to join our Benelux team. You will translate customer needs into practical, scalable solutions, support pre-sales, and guide technical implementations across the full customer journey.

Operate as a trusted advisor, collaborate with partners and internal teams, and mentor Delivery Managers during onboarding and project delivery. A hybrid work model and competitive compensation reflect our commitment to quality service.

Qualifications

• Minimum 4 years in a technical, solution-focused role.
• Degree in Electrical/Mechanical Engineering, Computer Science, or related field.
• Experience working directly with customers or partners.
• English fluency; Dutch preferred.

Responsibilities

• Act as technical expert and go-to source for product questions.
• Lead pre-sales conversations and tailor technical solutions.
• Oversee customer onboarding and delivery with Delivery Managers.
• Gather customer feedback for product improvement.
• Collaborate across teams to configure and deliver solutions.
• Lead complex implementations and migrations.
• Create training materials and technical documentation.

Skills

4+ years exp

Solution-oriented

Customer interaction

Problem solving

Technical communication

Education

Electrical/Mechanical Eng or CS

Tools

APIs knowledge

OCPI knowledge

Job description

We are Last Mile Solutions

With over 360.000 charging stations, 1.9 million charging cards and users across 22 countries, we are the largest independent provider of e-mobility platforms in Europe.

Our mission is simplifying the energy transition and creating a sustainable world by turning energy into value.

We are looking for a Solutions Engineer who thrives on solving problems, working with technology and understanding what customers really need.

This role is perfect for someone who is naturally curious, quick to learn new software and motivated to investigate complex challenges until you uncover answers and solutions.

In this role you will work closely with partners and internal teams to translate business,- and technical needs into practical solutions. You will contribute to pre-sales activities, solution design, technical implementations and customer onboarding. If you enjoy combining analytical thinking with customer interaction and collaboration, this could be your role.

Our core values

• Empowering Connections
• Exploring with purpose
• Owning our impact

Your role

As a Solutions Engineer, you will be a trusted advisor and technical expert to our partners. You will help clarify questions and challenges, understand the underlying needs and determine how our products and services can address them.

You will play a pivotal role across the full customer journey from pre-sales conversations and technical demo’s to onboarding, implementation and complex projects. As part of the POD team, you will act as a technical counterpart for internal stakeholders and help shape and deliver tailored solutions successfully.

You are accountable for a seamless onboarding and exceptional customer experience, you will mentor and support the Delivery Manager during onboarding and product deliveries.

Your work will include:

• Clarifying customer and partner challenges and validating requirements directly with them.
• Looking beyond the initial question to understand the underlying business and technical need.
• Assessing which solutions and product capabilities are already available.
• Identifying gaps and determining whether a requirement can be addressed through configuration, existing tools or new developments.
• Translating requirements into workable, scalable solutions.
• Contributing to workflows that serve both customer needs and business objectives.

What you will do

• Be the product expert: Serve as the go-to technical and functional expert on our products and services. Deliver technical demonstrations and explain how our products can address specific customer challenges. Investigate issues, identify root causes and translate the needs into practical technical and functional solutions.
• Support pre-sales activities: Join conversations with prospects and partners, understand their requirements. Define technical deliverables and design tailored solutions. Provide technical expertise during tender processes to ensure proposals meet customer expectations and address any challenges effectively.
• Oversee customer onboarding and delivery: Support and guide the technical onboarding process, ensuring a smooth transition from agreement to delivery. Mentor Delivery Managers.
• Gather customer feedback: Capture insights from partners to understand their needs, address challenges, and share actionable feedback with relevant teams for continuous product improvement.
• Cross-team collaboration: Work closely with internal stakeholders to configure and deliver solutions while ensuring alignment with customer goals.
• Lead technical implementations: Manage and lead complex implementations, migrations and other customer projects ensuring high-quality outcomes.
• Share knowledge and create technical documentation: Support the creation of training materials, knowledge base content, technical documentation and e-learning content.
• Travel occasionally within the Benelux

What you bring

• A strong interest and affinity for technology and the ability to quickly learn new tools, platforms and systems.
• Proven ability to clarify complex problems, ask the right questions and identify the underlying need.
• At least 4 years of professional experience in a technical solution-oriented role.
• A degree in Electrical Engineering, Mechanical Engineering, Computer Science or a related field. We are open to candidates from different educational and professional backgrounds who bring the right way of thinking and problem-solving approach.
• Experience working directly with customers or partners.
• Strong drive for Problem Solving with the ability to think creatively and strategically.
• Effective communicator, strong interpersonal skills, and the ability to explain technical topics clearly to both technical and non-technical audiences.
• A responsible and accountable attitude: you take ownership of your work and follow through on your commitments.
• A collaborative and supportive mindset. You help others, work well with different teams and contribute to a positive team dynamic.
• Preferably knowledge of APIs. Knowlegde of OCPI is a strong advantage.
• Experience in e-mobility is highly preferred but not a hard requirement.
• You speak English fluently and preferably Dutch. German and/or French are a plus.

Why join us?

• Contribute to a more sustainable future and be part of Europe’s leading EV charging and energy transaction platform.
• Work with a team of dedicated, inquisitive and trusted professionals.
• Join an international organization where you can grow professionally.

A hybrid work model.

Receive an attractive salary and additional incentives such as

• Performance-based bonus scheme
• Pension scheme partly covered by the employer
• Enjoy 38 days off annually: 25 vacation days + 13 ATV days, based on full-time work regime.
• Full reimbursement of commuting costs through kilometer allowance or an NS Business Card.
• Daily lunch in our in-house bistro
• The chance to invest and grow with the organization.
• Take part in additional activities and benefits, such as sport lessons, team events, Friday afternoon drinks, company parties.

Ready to make a difference?

Are you ready to use your technical expertise and problem-solving skills to help accelerate the energy transition?

If you have any questions, please reach out to recruitment at [e-mail]

Please note a VOG (Certificate of Conduct)/Screening will be part of the recruitment procedure.