Operations manager

Talent.com; Almere; On-site; EUR 45,000 - 54,000; Full time

Benefits offered by this job

Salary range

Annual bonus

Holiday allowance

Annual leave

Travel allowance

Location Almere

Ownership & autonomy

Job summary

Simply Green, a growing international wholesale distributor of cannabis and smoking accessories, is seeking an Operations Leader to own the ERP system and daily operations from Almere. You will manage the Customer Service team, coordinate with the Warehouse, Sales and Finance teams, and drive process improvements to scale the business.

The role requires hands‑on NetSuite administration, a process‑driven mindset and strong English communication.

Qualifications

• 3–8 years of operations management experience in distribution, logistics, wholesale or e‑commerce.
• Hands‑on ERP administration experience, ideally NetSuite or similar.
• Experience configuring roles, workflows and data in ERP systems.
• Process‑first mindset with ability to document and standardise processes.
• Excellent written and spoken English.
• Comfort working in a changing environment and making decisions.

Responsibilities

• Lead daily operations and supervise Customer Service across six European markets.
• Work with Warehouse Manager to set priorities, remove bottlenecks and resolve issues.
• Coordinate with Sales, Finance and other teams to ensure orders flow smoothly to customers.
• Own NetSuite administration and manage user roles, permissions, workflows, saved searches and templates.

Skills

Operations management

ERP administration

ERP configuration

Process documentation

English proficiency

Change management

Tools

NetSuite

SAP

Odoo

Salesforce

Microsoft Dynamics

Job description

Simply Green is a growing international wholesale distributor of cannabis and smoking accessories, supplying retailers and distributors across Europe.

We're a team of around 25 people, based in Almere and part of the 18 Ventures Group.

In May2026 we moved the entire business onto NetSuite: purchasing, warehouse, sales, e-commerce and finance all run through one system of record for the first time. The go-live is behind us. The job now is to run it well, keep improving it, and build the operational processes that let us scale.

Tasks

Why this role exists

We're looking for someone to run the operational engine of our business day to day and take ownership of the ERP system that supports it.

Our current Operations Manager is moving into a Product Manager role, creating an opportunity for someone who combines operational leadership with genuine ERP administration expertise.

You'll lead our Customer Service team, work closely with the Warehouse Manager and coordinate across departments to keep everything moving.

One moment, you might be resolving a fulfilment issue. The next, supporting a colleague with NetSuite or identifying a process that could work better.

This is a hands‑on role with real ownership and the opportunity to shape how we operate.

Requirements

What you'll do

Lead daily operations

• Manage the Customer Service team, supporting customers across six European markets.
• Work closely with the Warehouse Manager to set priorities, remove bottlenecks and resolve operational issues.
• Coordinate with Sales, Finance and other teams to ensure orders flow smoothly from webshop or sales representative to warehouse to customer.
• Keep daily operations on track, ensuring orders are processed, customer queries are resolved and shipping deadlines are met.

Own NetSuite administration

• Manage user roles, permissions, workflows, forms, saved searches and templates.
• Provide first-line system support and manage incoming issues through a tracked backlog.
• Resolve issues internally where possible and coordinate more complex matters with our external NetSuite partner and in-house developer.
• Maintain accurate item, customer, supplier and inventory data, working closely with the Stock Controller.
• Oversee the operational side of our WooCommerce–NetSuite integration.
• Follow disciplined change management: test changes affecting financial or inventory data in the sandbox first, and ensure changes are documented and reversible.

Improve processes and systems

• Review and document operational procedures, building a practical SOP library.
• Identify recurring issues, eliminate bottlenecks and introduce improvements that make everyday work easier.
• Explore automation and AI tools to reduce manual work and improve efficiency.

Coordinate supplier operations

• Follow up on purchase orders, coordinate delivery schedules and resolve goods‑in discrepancies alongside the Stock Controller.
• Identify recurring supplier issues and elevate quality, reliability or packaging concerns to the Product team, which owns commercial supplier relationships.

What you’ll bring

Essential

• 3–8 years of relevant experience in operations management within distribution, logistics, wholesale or e‑commerce, including experience leading frontline teams.
• Hands‑on ERP administration experience, ideally with NetSuite or a comparable system such as SAP, Odoo, Salesforce or Microsoft Dynamics.
• Experience configuring roles, workflows and data, rather than simply using an ERP system.
• A process‑first mindset, with the ability to document, standardise and improve the way things work.
• Excellent written and spoken English.
• Confidence working in a changing environment, making decisions and adapting as you learn.

Useful, but not required

• Experience with NetSuite Ship Central, Advanced Inventory, demand planning, SuiteQL or saved searches.
• Experience in European B2B wholesale or distribution.
• Familiarity with WooCommerce, carrier integrations or shipping operations.
• An interest in cannabis accessories, CBD or vaping products.

Benefits

What we offer

• €45,000–€54,000 gross annual salary, depending on experience.
• A 10% bonus of base salary, paid upon achievement of the company's annual target.
• 8% holiday allowance, paid monthly.
• 20 days of annual leave plus Dutch public holidays, with one additional day per year of service, up to five extra days.
• Travel allowance of €0.23 per kilometre.
• A full-time, permanent position in Almere, with some flexibility.
• An autonomous role with genuine ownership in a friendly international team where your contribution is visible.

At Simply Green, we’re not just part of Europe’s cannabis industry - we’re helping to shape it.

From Amsterdam to Athens, thousands of retailers rely on us to keep their shelves stocked with the latest and greatest in cannabis products, accessories, and culture.

We’ve grown into one of the continent’s largest B2B cannabis‑related wholesalers, building our reputation on speed, scale, and a little bit of swagger.

Our home base in the Netherlands powers a distribution network that reaches right across Europe, while our manufacturing hub in the Czech Republic lets us create innovative formulations and products that push the industry forward.

At Simply Green, cannabis is the star of the show. We move fast, stay curious, and never stop looking for ways to bring retailers (and their customers) something new.