Operations Lead — Warehouse & Customer Success

WESCO; Almere; On-site; EUR 60,000 - 80,000; Full time

Job summary

Wesco is seeking an Associate Manager - Operations to lead a small warehouse team in a customer-focused setting. You will manage staff, coordinate with Sales and Operations, and ensure timely, accurate order fulfillment while controlling costs.

You'll oversee KPIs to drive service quality, partner with service providers, and navigate complex processes including safety and regulatory requirements. This role requires hands-on leadership in a warehouse environment.

Qualifications

• High School Degree or Equivalent required; Bachelor’s Degree preferred.
• Forklift Certification preferred.
• 4 years warehouse and distribution operations experience.
• 2 years supervisory or lead experience in a warehouse environment.
• Ability to operate a forklift or obtain forklift license.
• Effective communication skills; customer service oriented.
• Self-driven, able to work in a fast-paced environment.
• Basic computer skills.
• Up to 25% travel.

Responsibilities

• Manages warehouse staff in all functional areas including training, coaching, and counseling.
• Oversees a location that could include multiple warehouse management systems and/or value-added services.
• Partners with cross-functional teams and service providers on feasibility and cost analysis.
• Completes operational activities on-time and updates Sales and Operations Management.
• Coordinates with stakeholders and provides operational support for project deliveries.
• Reviews and improves the efficiency of processes and procedures.
• Monitors department budgets and expenses.
• Tracks and reviews performance of service providers (3PL, brokers, transporters).
• Examines invoices for contracts and coordinates with AP for payment.
• Ensures Health, Safety and Environment requirements are met.
• Understands customer delivery requirements and meets expectations.
• Possesses knowledge of customs rules for international positions.

Skills

Warehouse operations

Leadership

Customer service

Communication

Forklift operation

Safety compliance

Computer literacy

Travel up to 25%

Self-driven

Education

High School Diploma or Equivalent

Bachelor's Degree preferred

Forklift Certification

Tools

Forklift Certification

Job description

Wesco is seeking an Associate Manager - Operations to lead a small warehouse team in a customer-focused setting. You will manage staff, coordinate with Sales and Operations, and ensure timely, accurate order fulfillment while controlling costs.

You'll oversee KPIs to drive service quality, partner with service providers, and navigate complex processes including safety and regulatory requirements. This role requires hands-on leadership in a warehouse environment.