Operations Lead, German Field Ops & Process Excellence

Omwerven; Eindhoven; On-site; EUR 55,000 - 65,000; Full time

Benefits offered by this job

Leadership role

Autonomy

Development potential

Travel within Germany

Job summary

Watchtower Security Solutions is seeking an Operations Manager to lead the German operations team, optimize processes and ensure scalable service delivery. Based in Hilden with regular travel within Germany, you will align with the Country Lead, commercial team, and HQ to translate requirements into priorities and measurable results.

You will manage seven staff across technical service, planning, logistics and back-office coordination, drive KPI reporting, audits (ISO 9001/14001) and continuous

Qualifications

• Experience in technical service, field service, logistics or a comparable operational environment.
• Experience coordinating employees, setting priorities and holding people accountable.
• Strong process-management, organizational and problem-solving skills.
• Experience working with KPIs and management reporting.
• Confidence using ERP, CRM, ticketing or case-management systems.
• A bachelor’s degree in operations, logistics, business administration or a related field, or equivalent professional experience.
• Very good German and good English.
• Willingness to travel regularly within Germany and occasionally visit operational locations.

Responsibilities

• Set priorities, distribute workload and manage daily operational activities.
• Conduct one-to-ones and performance discussions, and support recruitment and onboarding.
• Ensure clear communication between office-based and field-based employees.
• Monitor and improve operational processes, team performance and service quality.
• Plan and follow up on inspections, maintenance and technical measures.
• Monitor system availability, technical health, costs and resource usage; maintain documentation in CRM, ticketing, logistics and ops systems.
• Coordinate stock, capacity and delivery planning with the commercial team.
• Define, monitor and report operational KPIs with HQ and Business Control.
• Follow up on risks, irregularities, open cases and recurring obligations.
• Handle serious operational customer escalations.
• Collaborate with other divisions to share best practices and drive ISO certifications.

Skills

Leadership

Process management

KPI reporting

ERP/CRM usage

German language

English language

Travel willingness

Education

Bachelor’s degree in operations/logistics/business

Tools

ERP

CRM

Ticketing systems

Job description

Watchtower Security Solutions is seeking an Operations Manager to lead the German operations team, optimize processes and ensure scalable service delivery. Based in Hilden with regular travel within Germany, you will align with the Country Lead, commercial team, and HQ to translate requirements into priorities and measurable results.

You will manage seven staff across technical service, planning, logistics and back-office coordination, drive KPI reporting, audits (ISO 9001/14001) and continuous