Operations / Customer Success Program Manager Arnhem, Netherlands · Hybrid Young professional (university degree, 0–3 years’ experience) Languages English; Dutch is a strong advantage View role

Nexus Grid; Arnhem; Hybrid; EUR 40,000 - 52,000; Full time

Job summary

Nexus Grid - a DNV Company is seeking an early-career Customer Onboarding & Implementation Coordinator. You will connect the product, the implementation team, and the customer to coordinate onboarding and rollout activities, guiding customers through their first steps and expanding how they use the solution.

You will work in a hybrid setting, collaborating with customers and technical teams to drive adoption, capture feedback, and turn insights into ongoing value for energy network customers.

Qualifications

• University degree completed; engineering/technology/business/innovation management or related field.
• Strong communication and relationship-building skills in English; Dutch is a plus.
• Structured, proactive approach with the ability to coordinate actions across stakeholders.
• Willingness to travel to customer locations and learn through customer-facing exposure.

Responsibilities

• Coordinate customer onboarding from kick-off through readiness checks, training, commissioning, acceptance and handover.
• Deliver implementation projects by aligning scope, actions, milestones and stakeholders with support from technical specialists.
• Act as a trusted advisor during rollout, translating customer needs into practical next steps and product guidance.
• Drive product adoption by helping users understand insights and operating processes.

Skills

Communication skills

Relationship building

English proficiency

Dutch language (advantage)

Structured, proactive approach

Willingness to travel

Education

University degree in engineering/technology/business/innovation management

Job description

Launch customers successfully. Build trusted relationships. Help them grow with Nexus Grid.

Nexus Grid creates value when customers use its insights confidently in their daily work. In this early-career role, you connect with the product, the implementation team, and the customer. You coordinate onboarding and rollout activities, guide customers through their first steps, and help them expand the way they use the solution.

You are not a traditional project manager. You are a customer-facing coordinator and trusted advisor who keeps implementation moving while building adoption, confidence, and long-term value.

What you will do

• Coordinate customer onboarding from kick-off and readiness checks to training, commissioning, acceptance and handover.
• Deliver implementation projects by aligning scope, actions, milestones and stakeholders with support from technical specialists.
• Act as a trusted advisor during rollout, translating customer needs into practical next steps and clear product guidance.
• Drive product adoption by helping users understand the insights and relevant operating processes.
• Keep progress visible through practical planning, action tracking, risk follow-up, and concise customer communication.
• Capture feedback and turn customer lessons into improvements for the product, onboarding journey, and playbooks.

What success looks like

• Customers have a clear, professional onboarding experience and know what happens next.
• Implementation milestones are coordinated and completed with strong stakeholder alignment.
• Users become confident in applying Smart Cable Guard insights in their work.
• Customer feedback is captured, followed up, and translated into improvement or growth opportunities.

Role focus

Onboarding, adoption and implementation

You will enjoy this role if you...

• Like to work hybrid and weekly attend the Arnhem office,
• like working with customers and technology
• take ownership and bring structure
• communicate clearly with technical and non-technical people
• are curious and learn quickly
• enjoy turning a product into customer value

Potential growth path

Potential progression includes Customer Success Manager, Technical Account Manager or Implementation Lead, depending on performance and business needs.

What you bring

Essential

• A completed university degree, for example in engineering, technology, business, innovation management or a related field.
• Graduate or early-career professional, ideally with internship, traineeship or first work experience in a technical or customer-facing environment.
• Strong communication and relationship-building skills in English; Dutch is a strong advantage.
• A structured, proactive approach and the confidence to coordinate actions across different stakeholders.
• Interest in energy networks, monitoring technology, digital solutions and customer success.
• Willingness to travel to customer locations and learn through customer facing exposure.

Valuable, but you can learn it here

• Experience with onboarding, implementation, customer success, consulting, or project coordination.
• Basic understanding of medium-voltage networks, cable systems, asset management, or condition monitoring.
• Experience customer training, workshops, or product demonstrations.
• Familiarity with implementation planning, action logs, risk tracking, or stakeholder reporting.
• Awareness of HSE practices in industrial or utility environments.

Why join Nexus Grid

• Work at the intersection of AI technology, customer relationships, energy technology, and real-world implementation.
• Build broad experience quickly through customer contact, product learning, and cross-functional teamwork.
• See the direct impact of your work as customers adopt the solution and improve how they manage cable reliability.
• Shape a developing customer onboarding approach and grow with the role.

Your next step

Bring your curiosity, energy, and ownership. We will help you build product knowledge and implementation experience.