Hybrid Arnhem-Based: Customer Onboarding Program Lead

Nexus Grid Limited; Arnhem; Hybrid; EUR 45,000 - 60,000; Full time

Job summary

Nexus Grid Limited in Arnhem, Netherlands, is seeking an early-career Program Manager to coordinate onboarding, rollout activities, and customer adoption. You will work with the product, the implementation team, and customers to guide their first steps and expand how they use the solution.

You are not a traditional PM: you act as a trusted advisor, keep implementation moving, and turn customer insights into value.

Qualifications

• Bachelor's degree in engineering, business or related field.
• Graduate or early-career professional with 0–3 years in technical or customer-facing roles.
• Strong written and spoken English; Dutch is a strong advantage.
• Structured, proactive approach coordinating across stakeholders.

Responsibilities

• Coordinate onboarding from kickoff through training, commissioning and handover.
• Deliver implementation projects by aligning scope, milestones and stakeholders.
• Act as trusted advisor during rollout, translating needs into actions.
• Drive product adoption by showing users how insights power their work.
• Maintain clear progress through planning, tracking, and proactive communication.
• Capture feedback to improve the product and onboarding journey.

Skills

Communication

Relationship-building

Structured approach

Travel

English

Dutch language advantage

Education

University degree

Job description

Nexus Grid Limited in Arnhem, Netherlands, is seeking an early-career Program Manager to coordinate onboarding, rollout activities, and customer adoption. You will work with the product, the implementation team, and customers to guide their first steps and expand how they use the solution.

You are not a traditional PM: you act as a trusted advisor, keep implementation moving, and turn customer insights into value.