Operations Coordinator, Advanced Therapies (CGT &RP) - Air-Freight Operations

574 Marken Limited, Netherlands Branch; Marken; On-site; EUR 52,000 - 72,000; Full time

Job summary

UPS, a Fortune Global 500 company, offers an opportunity to be at the frontline of healthcare innovation in Marken. This role supports the Advanced Therapies shipments across Marken’s network and the UPS parent company's network to save lives.

Reporting to the Operations Manager, you will coordinate daily operations, packaging, tracking, compliance with GDP and import/export rules, and collaboration with service providers to ensure timely, safe deliveries.

Responsibilities

• Support Advanced Therapies team with daily operations.
• Coordinate shipments with LSPs, branches, and depots.
• Prepare, place, and verify appropriate packaging and equipment per COPs/SOPs.
• Coordinate driver dispatch to meet schedules and GDP documentation.
• Work with regulatory team to ensure import/export compliance and IATA DG basics.
• Book shipments with airlines and integrators for best routing.
• Ensure proper handling and storage of Advanced Therapies shipments.
• Maintain data entry and track shipment milestones (departure, arrival, customs).
• Send pre-alerts to Marken branches and service providers.
• Escalate issues to the Advanced Therapies Management Team.

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Summary

An opportunity to be on the frontline of healthcare innovation and to help facilitate the shipments and therapies aimed to save human life! This will change the face of medicine as we know it. In this role, the candidate will provide an enhanced level of operational support for movement of all Advanced Therapies shipments through Marken’s network and that of our parent company, UPS. Taking an active role in the ongoing development of operational ability in Cell & Gene Therapy logistics, to ensure the highest levels of customer service, commerciality, quality & satisfaction. Reporting to the Operations Manager, this person will be responsible for successfully supporting the Advanced Therapies Operations Team.

Main Duties and Responsibilities

• Responsible for successfully supporting the Advanced Therapies team with daily operations and liaising with the Control Tower Coordinators as it relates to Advanced Therapies shipments.
• Collaborate with LSPs, Branches and Depots to arrange and coordinate shipment solutions.
• Preparation, Placement, control and arrangement of appropriate packaging (Controlled temperature shippers & LN2 Dry shippers), equipment (GPS tracking devices, Temperature monitors) and trained operatives are according to Advanced Therapies project specifications-COPs or SOPs.
• Coordinating and Dispatching drivers for collections and deliveries ensuring that they are on time, and they adhere to the clients’ expectations regarding documentation – GDP requirements.
• Work with the regulatory team to ensure trade compliance for all Import and Export shipments, knowledge or experience with IATA Dangerous Goods regulations, is an advantage – specifically Class 7 Radioactive material handling etc.
• Book shipments with Airlines (Create MAWB) and Integrator to ensure best routing solution for all Advanced Therapies shipments.
• Ensure proper handling and storage of all Advanced Therapies shipments with Airlines and Ground handling facilities.
• Label and prepare shipments for Export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cut-off time for international shipments.
• Ensure Marken’s systems performance compliance with all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.) for all Advanced Therapies shipments.
• Send pre-alerts to for all Advanced Therapies shipments with Marken branches and local service providers and ensuring communication to confirm receipt of the pre-alert and shipment instructions.
• Pre- and Post-flight shipment check and communicate with airlines and handling agents in case of delays or off-loads.
• Utilize technology to provide enhanced monitoring, management and control of shipments as required.
• Escalate any issues or delays to the Advanced Therapies Management Team.
• General: To adhere to all company Policies at all times. To undertake any other reasonable duties at the request of the Line Manager.
• Work with: Cell & Gene Project Management Team Marken Offices and Local Service Providers Email & Telephone communication.

Employee Type: Permanent

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