Operational

Huttopia; Utrecht; Híbrido; EUR 27.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commuting allowance

Employee discount

Team dinners/drinks

Descripción de la vacante

Huttopia is looking for a Travel Agent who speaks German and English to support reservations and answer inquiries at the Utrecht office. You will handle emails and calls, make quotations, adjust bookings, and upsell services while providing friendly, knowledgeable service.

You will learn about Huttopia destinations and campsites, work in a small team with a relaxed atmosphere, and enjoy a regular schedule that includes some Saturdays. The role is full-time, 20 hours per week.

Formación

• Fluent German (written and spoken) required.
• Knowledge of Dutch and/or English preferred.
• Experience in customer contact.
• Friendly, customer-oriented and clear telephone voice.

Responsabilidades

• Make quotations for reservations.
• Make changes to reservations and handle cancellations.
• Actively selling extra services (sheet rental, cleaning, etc.).
• Advise customers about Huttopia campsites and destinations.
• Handle reservation requests by phone and email.

Conocimientos

German language

Dutch/English knowledge

Customer contact experience

Telephone communication

Descripción del empleo

Travel agent (German and English speaking)

Huttopia is a leading international player in sustainable tourism and plays a key role in regional development. The company is experiencing steady growth, both in France and abroad, with campsites in countries such as the Netherlands, Spain, Canada, and the United States.

The Huttopia group operates in the hospitality sector with 162 campsites currently in operation. It also designs and manufactures its own unique wood and canvas accommodations, and invests in digital innovation. In 2025, the group recorded revenue growth of over 15%. The team is made up of more than 700 permanent employees and over 2,000 seasonal staff who, every summer, help create unforgettable holiday experiences for guests.

Your missions

Within a small team you are the one handling contact requests in the German language: emails and phone calls about existing reservations, making new reservations by phone or giving information about the different campsites and which one suits the customer best. We will make sure that you will learn everything there is to know about destinations, different types of campsites, accommodations and facilities on the Huttopia campsites. So as a travel agent, you will often work independently but you will also work as part of a real team with your colleagues. The atmosphere is informal and a sense of humor is appreciated, but of course we also work hard! Furthermore, the daily tasks of our travel advisors consist of:

• Making quotations;
• Making changes to reservations;
• Handling cancellation requests;
• Actively selling extra services (sheet rental, cleaning of the accommodation, etc.);
• Advising customers about our beautiful campsites;
• Handling reservation requests by phone and email;

Your profile

In our new colleague we are looking for the following:

• Languages: excellent command of the German language (written and spoken), knowledge of Dutch and/or English is preferred;
• Experience: a first working-experience in customer contact;
• Professional: customer friendly and a pleasant telephone voice;
• Personal: stress resistant, flexible and a team player.

Also it’s no problem for you to work on Saturdays a few times a month. Working hours vary between 9am and 6pm.

Additional Information

• Salary: based on experience and the Travel Industry Collective Agreement: €2.636,68gross per month (on a fulltime basis);
• Hours: 20 hours per week (Mon-Sat);
• Colleagues: a small but motivated team;
• Holidays: 24 vacation days based for fulltime and 8% vacation allowance;
• Location: a brand new office in the center of Utrecht, easily accessible by public transport, and with a roof terrace;
• Extras: commuting allowance, employee discount, team dinners/drinks;

Hiring Process

By choosing Huttopia, you are choosing a young, international and stable company as an employer. Huttopia is originally a French family company exists since 1999! We are developing rapidly at an international level. We bring people and nature back together - in unique locations and with our own unique accommodations.