Customer Care Representative / Tour Advisor

Boat Bike Tours; Amsterdam; On-site; EUR 29,000 - 33,000; Full time

Benefits offered by this job

Holiday allowance 8%

Pension plan

25 vacation days

Study budget

Mobility scheme: cycling €0.35 per km

Public transport reimbursement

Job summary

Boat Bike Tours is seeking a Customer Care Representative / Tour Advisor to support guests from initial inquiry through travel and return. You will manage bookings, answer questions across email, chat and phone, and coordinate with international operators to resolve changes calmly.

You will work with a diverse, international team and keep data accurate in Salesforce while prioritizing guest satisfaction during peak seasons. A 40-hour work week and competitive salary are offered.

Qualifications

• Fluency in Dutch and English required; German is a plus.
• MBO or HBO level of thinking and working, preferably with tourism or hospitality background.
• Experience with CRM systems and a proactive, guest‑oriented attitude.

Responsibilities

• Manage bookings, reservations, changes, payments and cancellations.
• Assist guests via email, chat and phone with booking questions and trip details.
• Coordinate with international tour operators and partners.
• Handle rebooking and itinerary changes calmly and efficiently.
• Keep customer and booking data accurate in Salesforce and internal systems.
• Ensure confirmations and travel information are sent timely.
• Set priorities during busy periods and collaborate with teams.

Skills

Dutch language

English language

Customer focus

Organized

Multitasking

CRM experience

Communication

Education

MBO/HBO level

Tools

Salesforce

ClickUp

Job description

We’re looking for you!

Do you enjoy helping people, solving problems and making sure everything is taken care of down to the last detail? As a Customer Care Representative / Tour Advisor at Boat Bike Tours, you support our guests throughout their journey with us: from their first questions and booking to their travel preparations and return home. No two days are the same. One moment you may be helping a guest with a booking question, and the next you are coordinating a last-minute change with one of our international partners. You keep an overview, set priorities and make sure our guests feel well informed and supported. The work is varied and sometimes fast-paced, especially during our cycling season. Your goal is always the same: making sure our guests feel well looked after throughout their journey with Boat Bike Tours.

What will you do?

• Managing bookings, reservations, changes, payments and cancellations

• Helping guests via email, online chat and phone with questions about their booking and upcoming trip

• Coordinating bookings and operational details with our international tour operators and travel partners

• Handling rebookings, itinerary changes and unexpected situations in a calm and solution-oriented way

• Keeping customer and booking information accurate and up to date in Salesforce and other internal systems

• Making sure confirmations, travel information and other guest communications are sent correctly and on time

• Setting priorities during busy periods and working closely with other teams to resolve issues

Your team

You will join our international Customer Care team, with colleagues based in the Netherlands, Germany and the United States. We work as one team, share knowledge and help each other when things get busy. You'll also work closely with colleagues in Operations, Product, Sales and Finance.

What are we looking for?

We are looking for someone who enjoys working with people, takes responsibility and feels comfortable in a dynamic international environment.

You:

• Have an MBO or HBO level of thinking and working, preferably with a background in tourism, hospitality or a commercial field

• Are customer-focused, organized and able to switch easily between different tasks and priorities

• Communicate clearly and professionally in Dutch and English; German is a plus

• Feel comfortable communicating with international guests, colleagues and travel partners

• Stay calm and keep an overview when things get busy or plans suddenly change

• Work accurately and pay attention to detail

• Have experience with CRM or other digital systems, or are comfortable learning new systems quickly; experience with Salesforce or ClickUp is a plus

• Are a team player with a practical, hands‑on mentality

• Are available Monday through Friday and willing to work approximately 4-6 Saturdays during the high season (May-October), shared across the team

Experience in the travel industry is helpful, but just as important to us is that you are curious, eager to learn and genuinely enjoy helping people.

What do we offer?

• A varied role in a growing, international travel organization

• A 40-hour-per-week contract

• A gross monthly salary between €2,600 and €3,000 (full-time), depending on experience

• 8% holiday allowance, a pension plan and 25 vacation days

• A study budget and opportunities for personal and professional development

• A favorable and sustainable mobility scheme:

  • €0.35 per km for cycling

  • 100% public transport reimbursement

  • €0.23 per km by car (from 10 km)

    • One free study trip per year, giving you the opportunity to experience one of our tours yourself

    • An informal and international working environment, with social drinks and team outings

    • A one-year contract with the prospect of extension based on performance