OpenStack Support Engineer — Remote & Customer-Focused

team.blue

Leiden

Hybrid

EUR 55,000 - 75,000

Full time

23 hours ago

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Job summary

team.blue is seeking an OpenStack Support Engineer to join our second-line OpenStack Support team in Leiden. You will be the technical bridge between customers and engineering, helping them maximize our OpenStack platform while ensuring issues are resolved quickly and efficiently.

You will troubleshoot networking, API issues, and OpenStack features, explaining complex concepts clearly. This role suits a curious problem-solver who communicates well and thrives in a collaborative, sprint-driven

Qualifications

Strong understanding of Linux operating systems.
Experience troubleshooting technical issues.
Experience with virtualization or cloud technologies is a plus.
OpenStack experience is a plus, but not required.
Able to communicate technical concepts clearly to customers.
Strong analytical and problem-solving skills.
Comfortable working with tickets, incidents, and customer escalations.
Excellent communication skills in Dutch and English.

Responsibilities

Handle second-line customer support requests and escalations for the OpenStack platform.
Troubleshoot complex issues across the OpenStack platform.
Guide customers in using OpenStack services and best practices.
Collaborate with DevOps & Continuity team to resolve platform issues.
Create, review, and improve knowledge base articles for customers and internal use.
Monitor health and availability of the OpenStack platform.