Onsite IT Technician – Hardware & End-User Support

A.P. Moller - Maersk; Rotterdam; On-site; EUR 34,000 - 52,000; Full time

Job summary

A.P. Moller - Maersk is seeking an Onsite IT Support Technician to provide hands-on hardware management and end-user support in a busy office environment.

The role involves resolving IT issues, coordinating onsite hardware rollouts, and liaising with remote teams to ensure smooth IT operations for Maersk colleagues in the Netherlands. The successful candidate will have strong desktop and OS knowledge, excellent communication, and the ability to work independently or in a team.

Qualifications

• Good desktop knowledge including Windows 11 and modern managed devices.
• Experience setting up laptops, BIOS config, Windows and Ubuntu OSes, and network connectivity (LAN/Wi‑Fi/Bluetooth).
• Knowledge of common PC peripherals (printers, mice, external drives).
• Experience with Microsoft 365 apps (Word, Excel, Outlook, SharePoint, Teams).
• Able to perform basic setup of mobile devices (iOS/Android).
• Understand IT infrastructure components for onsite networks and basic troubleshooting.
• Familiarity with ITSM tools such as ServiceNow.

Responsibilities

• Provide onsite hardware management and end-user support for office IT equipment.
• Handle 2nd level hardware support via tickets (ServiceNow).
• Contribute to incident management and problem resolution.
• Coordinate local hardware rollout projects as needed.
• Support multiple locations within The Netherlands as required.
• Maintain asset management updates in ServiceNow.

Skills

Windows 11

Desktop knowledge

BIOS configuration

Office 365

Mobile devices

LAN/Wi-Fi connectivity

IT infrastructure

Troubleshooting

ServiceNow

Tools

ServiceNow

Job description

A.P. Moller - Maersk is seeking an Onsite IT Support Technician to provide hands-on hardware management and end-user support in a busy office environment.

The role involves resolving IT issues, coordinating onsite hardware rollouts, and liaising with remote teams to ensure smooth IT operations for Maersk colleagues in the Netherlands. The successful candidate will have strong desktop and OS knowledge, excellent communication, and the ability to work independently or in a team.