Onsite IT Support Pro - End-User Tech & Training

BULL-IT SOLUTIONS LTD

Amsterdam

On-site

EUR 35,000 - 52,000

Full time

14 hours ago

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Job summary

BULL-IT SOLUTIONS LTD is seeking an Onsite IT Support Analyst to provide hands-on end-user support at the Tech Bar and onsite sites. You will diagnose hardware and software issues, perform proactive health checks, and assist with laptop imaging, deployment, upgrades, and replacements.

The role emphasizes strong troubleshooting, clear communication in multiple languages, and delivering an exceptional end-user experience.

Qualifications

2–5 years of experience in Desktop Support or EUC/IT Support roles.
Strong knowledge of Windows and macOS.
Experience with laptop imaging, deployment, and hardware upgrades.
Familiarity with antivirus tools and device diagnostics.
Understanding of IT service management processes and ticketing tools.
Excellent troubleshooting and customer-service oriented mindset.

Responsibilities

Provide hands-on end-user support through the Tech Bar and onsite services.
Diagnose and resolve hardware and software issues; perform proactive health checks.
Image, configure, upgrade, and replace laptops and devices.
Deliver end-user training and orientation on laptops, applications, and IT services.
Communicate planned outages and service impacts; provide clear status updates.
Collaborate with IT teams and service desk to resolve complex issues.