Onsite IT Support Engineer - End-User & Laptop Expert

BULLIT MANAGEMENT SERVICES LIMITED; Amsterdam; On-site; EUR 32,000 - 52,000; Full time

Job summary

BULLIT MANAGEMENT SERVICES LIMITED is seeking an Onsite IT Support Analyst to provide hands-on end-user support at the Tech Bar and on-site visits. You will diagnose hardware and software issues, perform proactive device health checks, and assist with laptop deployment and upgrades, while delivering user training and promoting IT support services.

The ideal candidate will have strong troubleshooting skills, excellent communication, and a passion for delivering exceptional end-user experiences in

Qualifications

• 2–5 years of experience in Desktop Support, EUC, IT Support, or Tech Bar support.
• Strong knowledge of Windows and macOS operating systems.
• Experience with laptop imaging, deployment, and hardware upgrades.
• Familiarity with antivirus tools, device diagnostics, and endpoint troubleshooting.
• Knowledge of IT service management processes and ticketing tools.
• Excellent troubleshooting and problem‑solving skills.
• Strong customer service orientation and interpersonal skills.
• Ability to work independently in an onsite support environment.

Responsibilities

• Provide end‑user support and diagnostics for Windows and Mac devices.
• Re-image and configure Windows and Mac laptops.
• Upgrade laptops, memory modules, peripherals, and smart devices.
• Deliver end‑user training and orientation on laptops, applications, and IT services.
• Communicate planned outages and maintenance windows to users.
• Maintain accurate documentation of support activities and resolutions.
• Collaborate with internal IT teams to resolve complex issues.
• Provide status updates and technical guidance to users and stakeholders.

Skills

Windows OS

macOS

End User Computing

Laptop imaging

Hardware upgrades

Antivirus tools

Troubleshooting

Customer service

Onsite support

Communication skills

Tools

Ticketing tools

ITSM tools

Job description

BULLIT MANAGEMENT SERVICES LIMITED is seeking an Onsite IT Support Analyst to provide hands-on end-user support at the Tech Bar and on-site visits. You will diagnose hardware and software issues, perform proactive device health checks, and assist with laptop deployment and upgrades, while delivering user training and promoting IT support services.

The ideal candidate will have strong troubleshooting skills, excellent communication, and a passion for delivering exceptional end-user experiences in